Dispatcher

The Armstrong Company; Rock Ledge Estates (TN); On-site; USD 42,000 - 68,000; Full time

Job summary

The Armstrong Company is seeking a Dispatcher to serve as the main contact for company drivers and customers. Ideal candidates will have extensive dispatching experience for trucks, including household goods, and excel at building relationships with clients and drivers.

You will coordinate routes, schedules, and labor needs, prepare dispatch documents, and monitor driver logs while ensuring compliance with DOT rules and company policies.

Qualifications

• High School Diploma or GED; degree preferred.
• 2–3 years of Truck Dispatcher experience; moving/relocation experience preferred.
• Proficient in MS Word, Excel, and Outlook.
• Knowledge of transportation regulations and DOT rules.
• Excellent organizational, communication, and time-management skills.

Responsibilities

• Communicate with Planners to plan driver routes.
• Help drivers choose efficient courses to fulfill routes.
• Coordinate with drivers to find available agents when necessary.
• Set up shipments with agents and coordinate labor as needed.
• Record shipment details and arrange pick-up times with customers.
• Prepare dispatch documents, bills, and invoices.
• Maintain records of calls, routes, and delivery times.
• Ensure drivers comply with DOT, safety, and company policies.
• Review driver logs and monitor maintenance schedules.
• Perform other duties as assigned by Manager.

Skills

Dispatching

Route planning

Customer service

Documentation

DOT regulations

Driver coordination

Office software

Education

High School Diploma or GED

Bachelor/Associate in Transportation/Logistics preferred

Tools

TMS

Microsoft Office

Job description

As a Dispatcher, you will be the main point-of-contact for company drivers. Ideal candidates will exhibit extensive experience in dispatching trucks with both commercial and household goods, building relationships with both clients and drivers, and the ability to multi-task and work under pressure.

KEY RESPONSIBILITIES:

• Communicate with Planners in order to plan driver routes.
• Help drivers choose efficient courses to fulfill their routes.
• Coordinate with drivers to find available agents when necessary.
• Communicate with agents to set up incoming shipments and labor as needed.
• Communicate with customers and coordinators to record details about shipments, arrange pick-up times, and discuss any special handling issues.
• Prepare dispatch documents, as well as generate bills and invoices.
• Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Maintain understanding of DOT regulations, industry changes, and UniGroup policies
• Ensure Armstrong drivers are in compliance with all DOT, compliance, and safety regulations.
• Review drivers’ logs, including dispatched calls and arrival times.
• Monitor truck repairs and maintenance schedules. Log customer shipping schedules and complaints.
• Any other duties as assigned by Manager.

MINIMUM QUALIFICATIONS:

• High School Diploma or GED. Bachelor's or Associate Degree in Transportation/Logistics preferred.
• 2-3 years of experience as a Truck Dispatcher. Experience with a moving/relocation company is highly preferred.
• Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
• Extensive experience in customer services, as well as generating freight bills and invoices.
• Household Goods experience a plus.
• Experience with Transportation Management Software (TMS)
• Proficiency in office software, including Microsoft Word, Excel, and Outlook.
• Knowledge of applicable transportation regulations and laws.
• Excellent organizational, communication, and time management skills.

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

The Armstrong Company is an Affrimative Action / Equal Opportunity Employer (EOE). Our employment decisions are made without regard to race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disability, genetic information, sexual orientation, veteran status, military status, or any other characteristic or status protected by federal, state, or local law. If you need assistance or accommodations during the application process due to a disability, it is available upon request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.