Dispatcher

The Armstrong Company; Broken Arrow (OK); On-site; USD 42,000 - 56,000; Full time

Job summary

The Armstrong Company in Oklahoma is seeking a Dispatcher to serve as the main point of contact for company drivers. The role emphasizes dispatching trucks, coordinating with planners and agents, and ensuring DOT compliance while maintaining precise shipment records.

You will plan routes, monitor driver performance, prepare dispatch documents, and handle bills and invoices. Strong organizational and communication skills are essential in a dynamic moving/logistics environment.

Qualifications

• High School Diploma or GED required; college degree preferred in Transportation/Logistics.
• 2-3 years of dispatching experience for trucks; moving/relocation experience preferred.
• Strong scheduling, route planning, and multi-tasking abilities.
• Experience in customer service and generating freight bills and invoices.
• Household goods experience a plus.
• Proficiency with Transportation Management Software (TMS).
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of transportation regulations and laws.
• Excellent organizational, communication, and time management skills.

Responsibilities

• Plan driver routes by coordinating with Planners.
• Assist drivers in selecting efficient courses to fulfill routes.
• Coordinate with drivers and agents for available shipments and labor.
• Communicate with customers and coordinators to record shipment details and scheduling.
• Prepare dispatch documents, and generate bills and invoices.
• Maintain records of dispatched calls, routes, and delivery/pickup times.
• Ensure DOT compliance and safety regulations are followed.

Skills

Route planning

Dispatch software

Customer service

DOT regulations knowledge

Education

High School Diploma or GED

Transportation/Logistics degree preferred

Tools

TMS software

MS Office

Job description

As a Dispatcher, you will be the main point-of-contact for company drivers. Ideal candidates will exhibit extensive experience in dispatching trucks with both commercial and household goods, building relationships with both clients and drivers, and the ability to multi-task and work under pressure.

Key Responsibilities

• Communicate with Planners in order to plan driver routes.
• Help drivers choose efficient courses to fulfill their routes.
• Coordinate with drivers to find available agents when necessary.
• Communicate with agents to set up incoming shipments and labor as needed.
• Communicate with customers and coordinators to record details about shipments, arrange pick-up times, and discuss any special handling issues.
• Prepare dispatch documents, as well as generate bills and invoices.
• Maintain records of dispatched calls, driver routes, route changes, as well as delivery and pickup times.
• Maintain understanding of DOT regulations, industry changes, and UniGroup policies
• Ensure Armstrong drivers are in compliance with all DOT, compliance, and safety regulations.
• Review drivers’ logs, including dispatched calls and arrival times.
• Monitor truck repairs and maintenance schedules. Log customer shipping schedules and complaints.
• Any other duties as assigned by Manager.

Minimum Qualifications

• High School Diploma or GED. Bachelor's or Associate Degree in Transportation/Logistics preferred.
• 2-3 years of experience as a Truck Dispatcher. Experience with a moving/relocation company is highly preferred.
• Exceptional ability to schedule drivers, plan routes, and dispatch drivers to customer locations.
• Extensive experience in customer services, as well as generating freight bills and invoices.
• Household Goods experience a plus.
• Experience with Transportation Management Software (TMS)
• Proficiency in office software, including Microsoft Word, Excel, and Outlook.
• Knowledge of applicable transportation regulations and laws.
• Excellent organizational, communication, and time management skills.

Physical Requirements

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Specific vision abilities include close vision, distance vision, color vision, peripheral vision, depth perception and the ability to adjust focus.
• While performing the duties of this job, the employee is regularly required to talk and hear.
• This position requires the ability to occasionally lift office products and supplies, up to 25 pounds.
• Ability to sit for long periods; stand and walk frequently; and bend, stoop, and reach occasionally.

The Armstrong Company is an affirmative action, equal opportunity employer. Our employment decisions are made without regard to race, color, religion, sex, marital status, pregnancy, national origin, citizenship, age, physical or mental disability, genetic information, sexual orientation, veteran status, military status, or any other characteristic or status protected by federal, state, or local law. If you need assistance or accommodations during the application process due to a disability, it is available upon request.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.