Guest Services Lead — Mountain Resort Front Desk

Vail Resorts; Beaver Creek (CO); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Free ski passes

Employee discounts

401(k) Retirement Plan

Housing available

Excellent training

Wellness benefits

Job summary

Vail Resorts is seeking Front Desk staff for Horizon Pass Lodge in Beaver Creek - Bachelor Gulch. You greet guests, check them in/out, and ensure a memorable stay while coordinating with housekeeping and maintenance teams.

Hospitality experience and a valid US driver’s license are preferred, along with professional appearance and strong communication. Starting wage ranges from $20.00 to $23.00 per hour for Winter Seasonal 2026/2027, with housing available and extensive employee perks.

Qualifications

• Experience in hospitality preferred.
• Valid US driver’s license.
• Professional appearance and excellent written and verbal skills.
• Excellent attention to detail and organizational skills.

Responsibilities

• Open front desk and lobby each morning, review arrivals and departures, update housekeeping report.
• Check guests in and out, conduct pre-arrival communications, and follow up with guests after arrival.
• Conduct daily inspections of managed condominium units, logging inspection dates and reporting issues found.
• Provide assistance to homeowners and guests in person and on the phone.
• Newspaper and package delivery.
• Assist with projects and other duties as assigned.
• On-site parking and housing availability.

Skills

Hospitality experience

Attention to detail

Organizational skills

Verbal communication

Written communication

Job description

Vail Resorts is seeking Front Desk staff for Horizon Pass Lodge in Beaver Creek - Bachelor Gulch. You greet guests, check them in/out, and ensure a memorable stay while coordinating with housekeeping and maintenance teams.

Hospitality experience and a valid US driver’s license are preferred, along with professional appearance and strong communication. Starting wage ranges from $20.00 to $23.00 per hour for Winter Seasonal 2026/2027, with housing available and extensive employee perks.