Mountain Resort Base Area Guest Concierge

Big Sky Resort; Big Sky (MT); On-site; USD 19,286,000 - 27,552,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass

Discounted tickets for Montana Resorts

Discounted rentals and team member ski

Food & Beverage and retail discounts

Team member housing eligibility

Lodging discounts for friends and fam

Wellness Day and PTO

Monthly team member events

Job summary

Big Sky Resort seeks Base Area Attendants to be the first point of contact for thousands of mountain visitors. You’ll assist guests with tickets, passes, lift operations, and resort services from the locker room and The Exchange area.

The role emphasizes strong guest service, the ability to work both indoors and outdoors, and quick learning in a fast-paced resort environment. Full-time seasonal employment includes benefits and housing options where available.

Qualifications

• Excellent guest service and basic computer skills.
• Flexibility in a workplace shaped by the outdoor environment.
• Ability to learn quickly and work independently.
• Comfortable spending approximately 70% of a shift indoors and 30% outdoors.
• Able to walk and stand on uneven, icy, or snow covered ground for extended periods.
• Able to lift, push, or pull up to 35 lbs, including shoveling snow and moving furniture.
• Able to stand and stay active for hours at a time.
• Previous customer service, credit card handling, and/or ski/summer resort or POS experience is a plus.

Responsibilities

• Meet, greet, and assist guests as they arrive at the resort before, during, and after their ski day.
• Serve as the go to point of contact for guests and other departments on lift tickets, season passes, lift openings and closures, restaurants, activities, special events, and other Big Sky Resort services.
• Provide knowledgeable support on Big Sky products, mountain terrain, area services, activities, restaurants, and events.
• Help maintain a clean and safe environment in the Mountain Village base area and The Exchange Building.
• Stay familiar with the daily snow and grooming report.
• Assist locker holders and guests with season passes, day tickets, and industry passes in a fast paced office environment.
• Understand and learn the criteria for all lift access products for Big Sky Resort, including BSR Passes and Tickets, Mountain Collective, Ikon, and Boyne Passes.
• Periodically assist with the Snowcrest or Gondola ticket windows during high volume periods.

Skills

Guest service

Independence

Learning quickly

Indoor/outdoor work

Mobility on uneven surfaces

Lifting up to 35 lbs

Customer service experience

Ski/summer resort experience a plus

Job description

Big Sky Resort seeks Base Area Attendants to be the first point of contact for thousands of mountain visitors. You’ll assist guests with tickets, passes, lift operations, and resort services from the locker room and The Exchange area.

The role emphasizes strong guest service, the ability to work both indoors and outdoors, and quick learning in a fast-paced resort environment. Full-time seasonal employment includes benefits and housing options where available.