Mountain Resort Base Area Guest Concierge

Big Sky Resort

Big Sky (MT)

On-site

USD 19,286,000 - 27,552,000

Full time

8 days ago
Application generator

A complete application in a minute — tailored resume and cover letter, ready to send.

Get past ATS filters

Benefits offered by this job

Free All Mountain Ski Pass
Discounted tickets for Montana Resorts
Discounted rentals and team member ski
Food & Beverage and retail discounts
Team member housing eligibility
Lodging discounts for friends and fam
Wellness Day and PTO
Monthly team member events

Job summary

Big Sky Resort seeks Base Area Attendants to be the first point of contact for thousands of mountain visitors. You’ll assist guests with tickets, passes, lift operations, and resort services from the locker room and The Exchange area.

The role emphasizes strong guest service, the ability to work both indoors and outdoors, and quick learning in a fast-paced resort environment. Full-time seasonal employment includes benefits and housing options where available.

Qualifications

  • Excellent guest service and basic computer skills.
  • Flexibility in a workplace shaped by the outdoor environment.
  • Ability to learn quickly and work independently.
  • Comfortable spending approximately 70% of a shift indoors and 30% outdoors.
  • Able to walk and stand on uneven, icy, or snow covered ground for extended periods.
  • Able to lift, push, or pull up to 35 lbs, including shoveling snow and moving furniture.
  • Able to stand and stay active for hours at a time.
  • Previous customer service, credit card handling, and/or ski/summer resort or POS experience is a plus.

Responsibilities

  • Meet, greet, and assist guests as they arrive at the resort before, during, and after their ski day.
  • Serve as the go to point of contact for guests and other departments on lift tickets, season passes, lift openings and closures, restaurants, activities, special events, and other Big Sky Resort services.
  • Provide knowledgeable support on Big Sky products, mountain terrain, area services, activities, restaurants, and events.
  • Help maintain a clean and safe environment in the Mountain Village base area and The Exchange Building.
  • Stay familiar with the daily snow and grooming report.
  • Assist locker holders and guests with season passes, day tickets, and industry passes in a fast paced office environment.
  • Understand and learn the criteria for all lift access products for Big Sky Resort, including BSR Passes and Tickets, Mountain Collective, Ikon, and Boyne Passes.
  • Periodically assist with the Snowcrest or Gondola ticket windows during high volume periods.

Skills

Guest service
Independence
Learning quickly
Indoor/outdoor work
Mobility on uneven surfaces
Lifting up to 35 lbs
Customer service experience
Ski/summer resort experience a plus

Job description

Big Sky Resort seeks Base Area Attendants to be the first point of contact for thousands of mountain visitors. You’ll assist guests with tickets, passes, lift operations, and resort services from the locker room and The Exchange area.

The role emphasizes strong guest service, the ability to work both indoors and outdoors, and quick learning in a fast-paced resort environment. Full-time seasonal employment includes benefits and housing options where available.

Get your free, confidential resume review.

or drag and drop your file here.

Similar jobs

Similar jobs worth comparing

Base Area Guest Concierge – Free Ski Pass
Base Area Guest Concierge – Free Ski Pass

Sugarloaf Mountain Corporation • Big Sky Mountain Village (MT)

On-site
USD 2,066,000 - 3,031,000
Free ski pass
Discounted tickets
Rental discounts
+4
Base Area Attendant
Base Area Attendant

Sugarloaf Mountain Corporation • Town of Montana (WI), Northern (KY)

On-site
USD 17,000 - 25,000
Free ski pass
Discounted tickets
Discounted rentals
+5
Base Area Attendant
Base Area Attendant

Sugarloaf Mountain Corporation • Big Sky Mountain Village (MT)

On-site
USD 2,066,000 - 3,031,000
Free ski pass
Discounted tickets
Rental discounts
+4
Base Area Attendant
Base Area Attendant

Big Sky Resort • Big Sky (MT)

On-site
USD 19,286,000 - 27,552,000
Free All Mountain Ski Pass
Discounted tickets for Montana Resorts
Discounted rentals and team member ski
+5
Guest Experience Specialist: Lift Tickets & Resort Info
Guest Experience Specialist: Lift Tickets & Resort Info

Sugarloaf Mountain Corporation • Big Sky Mountain Village (MT)

On-site
USD 32,000 - 52,000
Free All Mountain Ski Pass
Discounted tickets
Ski/snowboard rentals discount
+2
Guest Service Specialist
Guest Service Specialist

Sugarloaf Mountain Corporation • Town of Montana (WI), Northern (KY)

On-site
USD 22,000 - 30,000
Free ski pass
Discounted tickets
Discounted rentals + free lesson
+6
Guest Service Specialist
Guest Service Specialist

Sugarloaf Mountain Corporation • Big Sky Mountain Village (MT)

On-site
USD 32,000 - 52,000
Free All Mountain Ski Pass
Discounted tickets
Ski/snowboard rentals discount
+2
Guest Service Specialist
Guest Service Specialist

Big Sky Resort • Big Sky (MT)

On-site
USD 30,000 - 40,000
FREE All Mountain Ski Pass
Discounted ski tickets
Discounted ski rentals
+6
Mountain Sales Team
Mountain Sales Team

CoolWorks.com - Jobs in Great Places • Big Sky Mountain Village (MT)

On-site
USD 21,000 - 32,000
Free ski pass
Discounted tickets
Discounted rentals
+6
Public Area Attendant
Public Area Attendant

Sugarloaf Mountain Corporation • Big Sky Mountain Village (MT)

On-site
USD 26,000 - 36,000
Free All Mountain Ski Pass
Discounted mountain passes for friends
Discounted ski rentals
+3