Guest Service Specialist

Sugarloaf Mountain Corporation; Big Sky Mountain Village (MT); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Free All Mountain Ski Pass

Discounted tickets

Ski/snowboard rentals discount

Employee events

Team member housing options

Job summary

Big Sky Resort in Montana is seeking a Guest Service Specialist to sell and fulfill lift tickets and pass products and to be the primary information source for our guests.

You will operate a point-of-sale system across the mountain, assist guests with passes, rentals, events and dining, and resolve questions quickly and professionally, in a role that blends indoor and light outdoor duties.

This is a full-time seasonal position with perks including ski passes, employee discounts and staff events.

Qualifications

• Experience in guest-facing roles is preferred.
• POS/retail experience is a plus.
• Willingness to learn and adapt to outdoor environment.

Responsibilities

• Assist guests with season passes and lift tickets in a fast-paced setting
• Learn and apply Big Sky Resort lift access criteria
• Balance sales against receipts daily
• Meet and assist guests before, during, and after ski day
• Provide knowledgeable support on resort services, activities, and events
• Resolve lift ticket and pass issues promptly
• Stay updated on snow reports and grooming
• Assist with occasional Basecamp activity booking

Skills

Guest service

POS experience

Customer service

Skiing/snowboarding

Tools

POS system

Job description

Overview

Guest Service Specialists are responsible for selling and fulfilling all lift tickets and pass products for Big Sky Resort. They also act as an information source for all of our guests.

This opportunity entails operating a point of sale computer system in one of four different office locations around the mountain. You are THE point of contact for our guests and other departments for information on lift tickets, season passes, lift openings and closures, restaurants around the mountain, activities and special events on and off the mountain, as well as other services that Big Sky Resort provides on and off the mountain.

Excellent guest service, basic computer skills, flexibility in a workplace (that is greatly affected by the outdoor environment), the ability to learn quickly and work independently are all a must.

Prior resort and POS experience is a plus. Indoor approximately 90% of the time, outdoor approximately 10% of the time.

Responsibilities

Picture yourself being a Guest Service Specialist at Big Sky Resort and having the opportunity to:

• Assist guests with their season passes, day tickets and multi-day lift tickets in a fast-paced office environment
• Understand and learn the criteria for all the lift access products for Big Sky Resort (BSR Passes and Tickets, Mountain Collective, Ikon, Boyne Passes, etc.)
• Be accountable for sales each day and able to balance all products sold against receipts
• Meet, greet and assist guests as they arrive at the resort before, during, and after the ski day
• Provide knowledgeable support on Big Sky Sports products, rentals, mountain terrain, area services, activities, restaurants, and events
• Quickly assess lift ticket and pass issues and resolve them for the guest
• Stay familiar with the daily snow and grooming report
• Answer guest questions and resolve issues correctly, promptly, and professionally
• Periodically assist with Basecamp activity booking or outdoor staff responsibilities

Qualifications

• Previous customer service, credit card handling and/or ski/summer resort experience is a plus
• Skiing/snowboarding experience is a plus, but willingness to learn is a must. Riding (Green slopes) may be required on any workday

All full time seasonal employees can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free employee lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly employee events