Base Area Attendant
Big Sky Resort
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Benefits offered by this job
Job summary
Big Sky Resort seeks Base Area Attendants to be the first point of contact for thousands of mountain visitors. You’ll assist guests with tickets, passes, lift operations, and resort services from the locker room and The Exchange area.
The role emphasizes strong guest service, the ability to work both indoors and outdoors, and quick learning in a fast-paced resort environment. Full-time seasonal employment includes benefits and housing options where available.
Qualifications
- Excellent guest service and basic computer skills.
- Flexibility in a workplace shaped by the outdoor environment.
- Ability to learn quickly and work independently.
- Comfortable spending approximately 70% of a shift indoors and 30% outdoors.
- Able to walk and stand on uneven, icy, or snow covered ground for extended periods.
- Able to lift, push, or pull up to 35 lbs, including shoveling snow and moving furniture.
- Able to stand and stay active for hours at a time.
- Previous customer service, credit card handling, and/or ski/summer resort or POS experience is a plus.
Responsibilities
- Meet, greet, and assist guests as they arrive at the resort before, during, and after their ski day.
- Serve as the go to point of contact for guests and other departments on lift tickets, season passes, lift openings and closures, restaurants, activities, special events, and other Big Sky Resort services.
- Provide knowledgeable support on Big Sky products, mountain terrain, area services, activities, restaurants, and events.
- Help maintain a clean and safe environment in the Mountain Village base area and The Exchange Building.
- Stay familiar with the daily snow and grooming report.
- Assist locker holders and guests with season passes, day tickets, and industry passes in a fast paced office environment.
- Understand and learn the criteria for all lift access products for Big Sky Resort, including BSR Passes and Tickets, Mountain Collective, Ikon, and Boyne Passes.
- Periodically assist with the Snowcrest or Gondola ticket windows during high volume periods.
Skills
Job description
Overview If you enjoy staying active throughout the day and being one of the first points of contact for thousands of mountain visitors, this is your chance to be a key part of delivering Big Sky Resort's transformational guest experience. Base Area Attendants ensure guests have easy access to essential services, acting as an information source for everyone who comes through our doors. Working from the locker room area and The Exchange building, you'll be the go to resource for lift tickets, mountain info, and everything else guests need to make the most of their day. If you're social, independently driven, and ready to be part of that experience, this role is right up your alley.
Overview If you enjoy staying active throughout the day and being one of the first points of contact for thousands of mountain visitors, this is your chance to be a key part of delivering Big Sky Resort's transformational guest experience. Base Area Attendants ensure guests have easy access to essential services, acting as an information source for everyone who comes through our doors. Working from the locker room area and The Exchange building, you'll be the go to resource for lift tickets, mountain info, and everything else guests need to make the most of their day. If you're social, independently driven, and ready to be part of that experience, this role is right up your alley.
Picture yourself as a Base Area Attendant at Big Sky Resort, with the opportunity to:
- Meet, greet, and assist guests as they arrive at the resort before, during, and after their ski day
- Serve as the go to point of contact for guests and other departments on lift tickets, season passes, lift openings and closures, restaurants, activities, special events, and other Big Sky Resort services
- Provide knowledgeable support on Big Sky products, mountain terrain, area services, activities, restaurants, and events
- Help maintain a clean and safe environment in the Mountain Village base area and The Exchange Building
- Stay familiar with the daily snow and grooming report
- Assist locker holders and guests with season passes, day tickets, and industry passes in a fast paced office environment
- Understand and learn the criteria for all lift access products for Big Sky Resort, including BSR Passes and Tickets, Mountain Collective, Ikon, and Boyne Passes
- Periodically assist with the Snowcrest or Gondola ticket windows during high volume periods
- Excellent guest service and basic computer skills
- Flexibility in a workplace shaped by the outdoor environment
- Ability to learn quickly and work independently
- Comfortable spending approximately 70% of a shift indoors and 30% outdoors
- Able to walk and stand on uneven, icy, or snow covered ground for extended periods
- Able to lift, push, or pull up to 35 lbs, including shoveling snow and moving furniture
- Able to stand and stay active for hours at a time
- Previous customer service, credit card handling, and/or ski/summer resort or POS experience is a plus
- Skiing/snowboarding experience is a plus, but a willingness to learn is a must; riding (green slopes) may be required on any workday
- FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
- Discounted vouchers for skiing at Big Sky Resort for friends and family
- Discounted ski/snowboard rentals with a free team member lesson
- 25%-50% off F&B and Retail at all Boyne outlets
- Eligibility for affordable Team Member Housing
- Lodging discounts for friends and family
- Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
- Wellness Day and Eligibility for PTO
- Monthly team member events
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