Guest Experience Specialist: Lift Tickets & Resort Info
Boyne Resorts
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Benefits offered by this job
Job summary
Big Sky Resort in Montana is seeking a Guest Service Specialist to sell and fulfill lift tickets and pass products and to be the primary information source for our guests.
You will operate a point-of-sale system across the mountain, assist guests with passes, rentals, events and dining, and resolve questions quickly and professionally, in a role that blends indoor and light outdoor duties.
This is a full-time seasonal position with perks including ski passes, employee discounts and staff events.
Qualifications
- Experience in guest-facing roles is preferred.
- POS/retail experience is a plus.
- Willingness to learn and adapt to outdoor environment.
Responsibilities
- Assist guests with season passes and lift tickets in a fast-paced setting
- Learn and apply Big Sky Resort lift access criteria
- Balance sales against receipts daily
- Meet and assist guests before, during, and after ski day
- Provide knowledgeable support on resort services, activities, and events
- Resolve lift ticket and pass issues promptly
- Stay updated on snow reports and grooming
- Assist with occasional Basecamp activity booking
Skills
Tools
Job description
Big Sky Resort in Montana is seeking a Guest Service Specialist to sell and fulfill lift tickets and pass products and to be the primary information source for our guests.
You will operate a point-of-sale system across the mountain, assist guests with passes, rentals, events and dining, and resolve questions quickly and professionally, in a role that blends indoor and light outdoor duties.
This is a full-time seasonal position with perks including ski passes, employee discounts and staff events.
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