Guest Experience Specialist: Lift Tickets & Resort Info

Big Sky Boyne Resort; Big Sky Mountain Village (MT); Sur place; USD 32 000 - 52 000; Plein temps

Avantages offerts par ce poste

Free All Mountain Ski Pass

Discounted tickets

Ski/snowboard rentals discount

Employee events

Team member housing options

Résumé du poste

Big Sky Resort in Montana is seeking a Guest Service Specialist to sell and fulfill lift tickets and pass products and to be the primary information source for our guests.

You will operate a point-of-sale system across the mountain, assist guests with passes, rentals, events and dining, and resolve questions quickly and professionally, in a role that blends indoor and light outdoor duties.

This is a full-time seasonal position with perks including ski passes, employee discounts and staff events.

Qualifications

• Experience in guest-facing roles is preferred.
• POS/retail experience is a plus.
• Willingness to learn and adapt to outdoor environment.

Responsabilités

• Assist guests with season passes and lift tickets in a fast-paced setting
• Learn and apply Big Sky Resort lift access criteria
• Balance sales against receipts daily
• Meet and assist guests before, during, and after ski day
• Provide knowledgeable support on resort services, activities, and events
• Resolve lift ticket and pass issues promptly
• Stay updated on snow reports and grooming
• Assist with occasional Basecamp activity booking

Connaissances

Guest service

POS experience

Customer service

Skiing/snowboarding

Outils

POS system

Description du poste

Big Sky Resort in Montana is seeking a Guest Service Specialist to sell and fulfill lift tickets and pass products and to be the primary information source for our guests.

You will operate a point-of-sale system across the mountain, assist guests with passes, rentals, events and dining, and resolve questions quickly and professionally, in a role that blends indoor and light outdoor duties.

This is a full-time seasonal position with perks including ski passes, employee discounts and staff events.