Base Area Attendant

Sugarloaf Mountain Corporation; Big Sky Mountain Village (MT); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Free ski pass

Discounted tickets

Rental discounts

Team housing

Lodging discounts

Wellness Day / PTO

Team events

Job summary

Sugarloaf Mountain Corporation’s Big Sky Resort location seeks a Base Area Attendant to assist guests with tickets, passes, and resort services. You’ll be the first point of contact, guiding guests in the Base Area and Exchange Building, with strong service and product knowledge.

The role is full-time seasonal, indoors and outdoors, with benefits and housing options for eligible team members. Prior guest service or POS experience is a plus; skiing or snowboarding is welcome but not required.

Qualifications

• Excellent guest service and basic computer skills are required.
• Flexibility in a workplace shaped by the outdoor environment.
• Ability to learn quickly and work independently.
• Comfortable spending ~70% indoors and ~30% outdoors.
• Walk/stand on uneven, icy ground for extended periods.
• Able to lift up to 35 lbs and move items as needed.
• Previous customer service or POS experience is a plus.
• Skiing/snowboarding experience is a plus, willingness to learn required.

Responsibilities

• Meet, greet, and assist guests as they arrive at the resort before, during, and after their ski day.
• Serve as the go to point of contact for lift tickets, season passes, and resort services.
• Provide knowledgeable support on Big Sky products, terrain, and events.
• Help maintain a clean and safe environment in the Mountain Village base area and The Exchange Building.
• Stay familiar with the daily snow and grooming report.
• Assist locker holders and guests with passes in a fast-paced office environment.
• Learn criteria for all lift access products (BSR, Mountain Collective, Ikon, Boyne).
• Periodically assist with Snowcrest or Gondola ticket windows during high volume periods.

Skills

Excellent guest service

Basic computer skills

Flexibility

Fast learner

Indoor/Outdoor balance

Physical stamina

Lifting ability (up to 35 lbs)

Customer service experience

Ski/snow experience helpful

Job description

Overview

If you enjoy staying active throughout the day and being one of the first points of contact for thousands of mountain visitors, this is your chance to be a key part of delivering Big Sky Resort's transformational guest experience. Base Area Attendants ensure guests have easy access to essential services, acting as an information source for everyone who comes through our doors. Working from the locker room area and The Exchange building, you'll be the go to resource for lift tickets, mountain info, and everything else guests need to make the most of their day. If you're social, independently driven, and ready to be part of that experience, this role is right up your alley.

Responsibilities

Picture yourself as a Base Area Attendant at Big Sky Resort, with the opportunity to:

• Meet, greet, and assist guests as they arrive at the resort before, during, and after their ski day
• Serve as the go to point of contact for guests and other departments on lift tickets, season passes, lift openings and closures, restaurants, activities, special events, and other Big Sky Resort services
• Provide knowledgeable support on Big Sky products, mountain terrain, area services, activities, restaurants, and events
• Help maintain a clean and safe environment in the Mountain Village base area and The Exchange Building
• Stay familiar with the daily snow and grooming report
• Assist locker holders and guests with season passes, day tickets, and industry passes in a fast paced office environment
• Understand and learn the criteria for all lift access products for Big Sky Resort, including BSR Passes and Tickets, Mountain Collective, Ikon, and Boyne Passes
• Periodically assist with the Snowcrest or Gondola ticket windows during high volume periods

Qualifications

• Excellent guest service and basic computer skills
• Flexibility in a workplace shaped by the outdoor environment
• Ability to learn quickly and work independently
• Comfortable spending approximately 70% of a shift indoors and 30% outdoors
• Able to walk and stand on uneven, icy, or snow covered ground for extended periods
• Able to lift, push, or pull up to 35 lbs, including shoveling snow and moving furniture
• Able to stand and stay active for hours at a time
• Previous customer service, credit card handling, and/or ski/summer resort or POS experience is a plus
• Skiing/snowboarding experience is a plus, but a willingness to learn is a must; riding (green slopes) may be required on any workday

All full time seasonal employees can enjoy the following benefits:

• FREE All Mountain Ski Pass and eligibility for Free or Discounted Tickets to other Montana Mountains and Boyne Resort properties
• Discounted vouchers for skiing at Big Sky Resort for friends and family
• Discounted ski/snowboard rentals with a free team member lesson
• 25%-50% off F&B and Retail at all Boyne outlets
• Eligibility for affordable Team Member Housing
• Lodging discounts for friends and family
• Discounted Lone Mountain Ranch Cross Country Ski Trail Pass
• Wellness Day and Eligibility for PTO
• Monthly team member events