Base Area Guest Concierge – Free Ski Pass

Sugarloaf Mountain Corporation; Big Sky Mountain Village (MT); On-site; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Free ski pass

Discounted tickets

Rental discounts

Team housing

Lodging discounts

Wellness Day / PTO

Team events

Job summary

Sugarloaf Mountain Corporation’s Big Sky Resort location seeks a Base Area Attendant to assist guests with tickets, passes, and resort services. You’ll be the first point of contact, guiding guests in the Base Area and Exchange Building, with strong service and product knowledge.

The role is full-time seasonal, indoors and outdoors, with benefits and housing options for eligible team members. Prior guest service or POS experience is a plus; skiing or snowboarding is welcome but not required.

Qualifications

• Excellent guest service and basic computer skills are required.
• Flexibility in a workplace shaped by the outdoor environment.
• Ability to learn quickly and work independently.
• Comfortable spending ~70% indoors and ~30% outdoors.
• Walk/stand on uneven, icy ground for extended periods.
• Able to lift up to 35 lbs and move items as needed.
• Previous customer service or POS experience is a plus.
• Skiing/snowboarding experience is a plus, willingness to learn required.

Responsibilities

• Meet, greet, and assist guests as they arrive at the resort before, during, and after their ski day.
• Serve as the go to point of contact for lift tickets, season passes, and resort services.
• Provide knowledgeable support on Big Sky products, terrain, and events.
• Help maintain a clean and safe environment in the Mountain Village base area and The Exchange Building.
• Stay familiar with the daily snow and grooming report.
• Assist locker holders and guests with passes in a fast-paced office environment.
• Learn criteria for all lift access products (BSR, Mountain Collective, Ikon, Boyne).
• Periodically assist with Snowcrest or Gondola ticket windows during high volume periods.

Skills

Excellent guest service

Basic computer skills

Flexibility

Fast learner

Indoor/Outdoor balance

Physical stamina

Lifting ability (up to 35 lbs)

Customer service experience

Ski/snow experience helpful

Job description

Sugarloaf Mountain Corporation’s Big Sky Resort location seeks a Base Area Attendant to assist guests with tickets, passes, and resort services. You’ll be the first point of contact, guiding guests in the Base Area and Exchange Building, with strong service and product knowledge.

The role is full-time seasonal, indoors and outdoors, with benefits and housing options for eligible team members. Prior guest service or POS experience is a plus; skiing or snowboarding is welcome but not required.