Motorsport Service Manager — Lead Shop Operations

Cycles Worldwide, LLC; Kentucky; Vor Ort; USD 75.000 - 110.000; Vollzeit

Zusammenfassung

Cycles Worldwide, LLC in Kentucky is seeking enthusiastic individuals to join our Service Department leadership team. This role directs day-to-day operations, coordinates workflow among Advisors, Technicians, Parts, and Warranty staff, and ensures customer service standards are met in a fast-paced motorsports environment.

The ideal candidate has a passion for powersports, strong communication, and the ability to work both independently and as part of a team.

Qualifikationen

• Passion for motorsports.
• Excellent communication skills.
• Ability to thrive in a fast-paced environment.
• Willingness to learn and grow in the motorsports industry.

Aufgaben

• Lead day-to-day Service Department operations and uphold policies, procedures and customer-service standards.
• Plan and manage department workflow, technician capacity, scheduling, work-in-process, staffing priorities, and coordination among Service Advisors, Technicians, Parts, Sales, Warranty Administrator, and Porter/Expeditor.
• Review department performance, productivity, efficiency, labor sales, parts-to-labor, open repair orders, aging work-in-process, customer follow-up, and other operating measures used by dealership management.
• Resolve customer-service escalations, disputed repairs, authorization concerns, pricing issues, storage matters, and other exceptions requiring management involvement.
• Coordinate warranty, extended-warranty, recall, service-action, and goodwill matters with Warranty Administrator, Service Advisors, Parts Department, OEMs, and dealership management as appropriate.
• Ensure posted retail labor rates are reviewed and eligible OEM warranty labor-rate increases are pursued as soon as permitted.
• Maintain shop organization, safety, cleanliness, special-tool accountability, unit staging standards, and professional appearance throughout the Service Department.
• Review repair-order quality and financial controls to confirm labor, parts, fees, authorizations, notes, resolutions, recommendations, and required signatures are complete before final closure.
• Control storage and long-term storage decisions with the General Manager and ensure documented exceptions are handled consistently.
• Coach and hold Service Department personnel accountable and escalate material operational, customer, financial, or compliance issues as needed.

Jobbeschreibung

Cycles Worldwide, LLC in Kentucky is seeking enthusiastic individuals to join our Service Department leadership team. This role directs day-to-day operations, coordinates workflow among Advisors, Technicians, Parts, and Warranty staff, and ensures customer service standards are met in a fast-paced motorsports environment.

The ideal candidate has a passion for powersports, strong communication, and the ability to work both independently and as part of a team.