Motor Vehicle Support Specialist I

State-of-Oklahoma; Oklahoma; On-site; USD 39,000 - 48,000; Full time

Benefits offered by this job

Benefits package

Paid holidays and leave

Job summary

State of Oklahoma’s Service Oklahoma is seeking an MV Call Center Specialist I to be the first point of contact for License Operators and the public. You will provide accurate information, resolve inquiries, and assist with motor vehicle transactions, while upholding state policies and delivering exceptional customer service.

The role requires knowledge of motor vehicle laws, strong communication, and the ability to navigate multiple systems in a high-volume environment.

Qualifications

• Associate’s Degree and 1 year of customer service experience, or 3 years in a related role.
• Experience with motor vehicle processes is a plus.
• Excellent verbal and written communication skills are required.
• Ability to work in a fast-paced environment and navigate multiple computer systems.

Responsibilities

• Answer inbound telephone calls from License Operators and the public.
• Provide information on vehicle registration, titles, liens, renewals, and requirements.
• Assist customers in understanding motor vehicle laws and procedures.
• Resolve routine inquiries and service requests professionally and promptly.
• Escalate complex issues to leadership when appropriate.
• Assist with system navigation and transactional questions for License Operators.
• Support field offices by identifying and solving routine processing issues.

Skills

Customer service

Motor vehicle titles

Problem-solving

Communication skills

Attention to detail

Data entry

Education

Associate’s Degree

Equivalent combination of education and experience

Tools

CRM systems

Microsoft Office

Data entry systems

Job description

State of Oklahoma’s Service Oklahoma is seeking an MV Call Center Specialist I to be the first point of contact for License Operators and the public. You will provide accurate information, resolve inquiries, and assist with motor vehicle transactions, while upholding state policies and delivering exceptional customer service.

The role requires knowledge of motor vehicle laws, strong communication, and the ability to navigate multiple systems in a high-volume environment.