Public Service Motor Vehicle Call Center Specialist

Johnson County Kansas; Mission (KS); On-site; USD 40,000 - 48,000; Full time

Job summary

Johnson County Government is seeking a Motor Vehicle Call Center Specialist based at the Mission Motor Vehicle Office. The role handles calls and inquiries related to titles, registrations and fees, guiding customers through forms and self-service options.

Responsibilities include processing transactions, maintaining accuracy, and delivering strong public service while meeting performance standards. A high school diploma is required, with preference for customer service or cashiering experience.

Qualifications

• High school diploma or equivalent is required.
• One year of customer service or cashiering experience is preferred.
• Experience handling money and basic billing issues is a plus.

Responsibilities

• Respond to calls, mail, and electronic inquiries about titles, registrations, and renewals.
• Use systems to organize information and generate reports as needed.
• Assist customers with forms and ensure accuracy of submitted documents.
• Collect fees and perform basic cash handling and audits.
• Provide quality public service and support self-service options.

Skills

Customer service

Cashiering

Money handling

Phone etiquette

Education

High school diploma or equivalent

Tools

Spreadsheets

Job description

Johnson County Government is seeking a Motor Vehicle Call Center Specialist based at the Mission Motor Vehicle Office. The role handles calls and inquiries related to titles, registrations and fees, guiding customers through forms and self-service options.

Responsibilities include processing transactions, maintaining accuracy, and delivering strong public service while meeting performance standards. A high school diploma is required, with preference for customer service or cashiering experience.