Motor Vehicle Customer Care Specialist

Johnson County Government; Mission (KS); On-site; USD 29,000 - 39,000; Full time

Job summary

Johnson County Government in Mission, KS seeks a Motor Vehicle Call Center Specialist to handle inbound calls, inquiries, and transactions related to titles, registrations, and renewals. The role emphasizes accurate information, customer service, and adherence to public service standards.

The position requires a high school diploma or equivalent, potential KS/MO driver’s license, and experience in customer service or money handling.

Qualifications

• High school diploma or equivalent is required.
• KS/MO driver's license may be required depending on department.
• Johnson County Government requires reference/background screening for all positions.
• One year of customer service; one year of cashiering or money handling experience are preferred.
• Experience may be substituted for degree. Education may be substituted for experience.
• Physical, environmental, and immunization requirements apply within sixty days of hire.

Responsibilities

• Receives and responds to incoming calls, mail, and electronic inquiries such as emails, faxes, and online chats; answers detailed questions about titles, registrations, renewals, and other motor vehicle-related inquiries; determines and communicates motor vehicle requirements
• Uses spreadsheets and systems to organize information and produce standard reports; completes research to locate and provide desired information as a subject matter expert
• Resolves problems by clarifying issues; researching and exploring answers and alternative solutions; implementing solutions; and identifying and escalating unresolved problems appropriately
• Assists customers with completing required forms when appropriate; collects forms and supporting documentation, reviews for accuracy and completeness; copies, collates, and routes forms to appropriate locations or staff
• Calculates and collects fees for payment; resolves a variety of basic customer complaints, problems, and billing disputes; completes preliminary audit of cash and checks collected
• Provides quality public service while achieving performance standards for accuracy, productivity, and financial balancing
• Processes all types of motor vehicle transactions as needed
• Follows up with customers as needed using professional and organized verbal and written communication; educates customers on self-service options for transactions and encourages use of these options
• Trains and orients employees on the responsibilities of a Motor Vehicle Call Center Specialist position and policies and procedures related to the Call Center
• Performs other duties as assigned

Skills

Customer service

Cashier/money handling

Communication

Education

High school diploma or equivalent

Job description

Johnson County Government in Mission, KS seeks a Motor Vehicle Call Center Specialist to handle inbound calls, inquiries, and transactions related to titles, registrations, and renewals. The role emphasizes accurate information, customer service, and adherence to public service standards.

The position requires a high school diploma or equivalent, potential KS/MO driver’s license, and experience in customer service or money handling.