Motor Vehicle Licensing & Titling Specialist

State of Arizona; Window Rock (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays peryear

Paid Parental Leave-Up to 12 weeks per

Health and dental insurance

Retirement plan

Life insurance and long-term disabled

Optional benefits

Job summary

State of Arizona’s Department of Transportation seeks Customer Service Representatives for its Motor Vehicle Division. The role involves processing licenses, titles, testing, and permits at a local MVD office, ensuring timely and accurate work while safeguarding PII.

CSR 3 adds experience requirements; both roles require adherence to statutes and department policies and strong customer service skills in a busy field-office environment.

Qualifications

• Knowledge of ADOT/MVD rules, regulations, processes, and procedures.
• Ability to execute customer service principles and best practices.
• Strong verbal and written communication with a customer-centric focus.

Responsibilities

• Process credentials and title work for accuracy and compliance.
• Answer customer questions and provide service for vehicle records.
• Assist in testing, VIN validation, and data entry.
• Balance accounts and protect personal information (PII).
• Participate in process-improvement activities to gain efficiencies.

Skills

Verbal communication

Written communication

Typing

PC literacy

Adaptability

Tools

MVD software

Job description

State of Arizona’s Department of Transportation seeks Customer Service Representatives for its Motor Vehicle Division. The role involves processing licenses, titles, testing, and permits at a local MVD office, ensuring timely and accurate work while safeguarding PII.

CSR 3 adds experience requirements; both roles require adherence to statutes and department policies and strong customer service skills in a busy field-office environment.