MVD Licensing & Titles Customer Specialist

State of Arizona Enterprise Technology (ASET); Mesa (AZ); On-site; USD 22,000 - 25,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays per yr

Health and dental insurance

Retirement plan

Life insurance and long-term disabled

Job summary

Arizona Department of Transportation (ADOT) seeks a Customer Service Representative 1–3 for a Mesa field office to deliver motor vehicle services such as licensing, titling, testing and permits. You will ensure timely, accurate work, protect sensitive information, and follow ADOT policies.

The role requires learning and applying processes under ARS statutes, with opportunities to contribute to service improvements and customer satisfaction. Close collaboration with the MVD is expected.

Qualifications

• Background check and fingerprinting required.
• Ability to process licensing, titling and testing accurately.
• Compliance with ADOT/MVD rules, statutes and procedures.

Responsibilities

• Learn to process credentials and title work with accuracy and security.
• Answer customer questions and provide service for vehicle records.
• Administer testing and conduct level 1 vehicle inspections (VIN validation).
• Collect and balance fees; protect personal information (PII).
• Participate in process improvement to increase efficiency and service.

Skills

Verbal & written comm

Typing speed

Customer service

Adaptability

Tools

MVD software

Job description

Arizona Department of Transportation (ADOT) seeks a Customer Service Representative 1–3 for a Mesa field office to deliver motor vehicle services such as licensing, titling, testing and permits. You will ensure timely, accurate work, protect sensitive information, and follow ADOT policies.

The role requires learning and applying processes under ARS statutes, with opportunities to contribute to service improvements and customer satisfaction. Close collaboration with the MVD is expected.