Customer Service Unit Lead - DMV Field Office

State of Arizona Enterprise Technology (ASET); Nogales (AZ); On-site; USD 39,000 - 47,000; Full time

Benefits offered by this job

Sick leave

Vacation with 10 paid holidays

Parental Leave

Health and dental insurance

Retirement plan

Life insurance

Long-term disability

Job summary

Arizona Department of Transportation (ADOT) is seeking a Customer Service Unit Supervisor for the Motor Vehicle Division in Nogales. The role supervises CSRs delivering DL, title and registration services, voter registration, and related programs, ensuring staffing, training, and performance management.

The position emphasizes applying statutes and policies, coordinating resources, and handling disciplinary actions with leadership approval. A valid driver’s license and E-Verify are required.

Qualifications

• Experience supervising CSRs or staff in a public service setting.
• Knowledge of driver license processes and applicable statutes.
• Ability to apply policies and manage day-to-day operations.

Responsibilities

• Supervise CSRs in title/registration and driver license services; provide training and work direction.
• Oversee day-to-day operations and handle high-level customer service issues.
• Prepare reports, participate in audits, and manage staffing and training.

Skills

Communication

Public relations

Conflict resolution

Staff management

Google Workspace

Education

Bachelor's degree in Business or Public Administration

Tools

Google Workspace

Job description

Arizona Department of Transportation (ADOT) is seeking a Customer Service Unit Supervisor for the Motor Vehicle Division in Nogales. The role supervises CSRs delivering DL, title and registration services, voter registration, and related programs, ensuring staffing, training, and performance management.

The position emphasizes applying statutes and policies, coordinating resources, and handling disciplinary actions with leadership approval. A valid driver’s license and E-Verify are required.