Motor Coach Dispatch Specialist

Avalon Transportation LLC; San Antonio (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Medical, Dental & Vision insurance

Paid vacation, sick leave & holiday

Job summary

Avalon Transportation LLC in San Antonio is seeking a full-time Motor Coach Dispatcher to ensure on-time passenger pickups and real-time vehicle tracking.

You will update dispatch screens, communicate changes to drivers, handle check-ins/outs, and resolve issues with airports, hotels, and venues. This role requires strong customer service, multitasking, and knowledge of Hours of Service; weekend and night shifts may be required.

Qualifications

• Minimum 1 year dispatching experience in transportation.
• Strong communication and customer service skills.
• Knowledge of Hours of Service and federal/state rules.
• Ability to multitask and prioritize in a fast-paced environment.
• Familiarity with airports, hotels, and venues is a plus.

Responsibilities

• Act as primary liaison between Operations and Maintenance.
• Schedule Drivers and Vehicles.
• Communicate with Drivers regarding schedule, vehicle assignment, and customer needs.
• Verify Hours of Service and Fit for Duty Requirements.
• Record on-time, tardiness, call-offs, and operator issues.
• Coordinate last-minute changes with Sales, Maintenance and Drivers.
• Solve daily issues with schedule changes, driver issues, traffic, and bus conditions.
• Provide concierge-grade customer service to customers.
• Update and monitor GPS route/equipment status.
• Monitor on-time performance.
• Audit Driver credentials + logs.

Skills

Dispatching experience

Customer service

Multitask

Communication

Hours of Service knowledge

GPS / routing platforms

Tools

Microsoft Office

GPS-based routing systems

Web-based routing

Job description

Avalon Transportation LLC in San Antonio is seeking a full-time Motor Coach Dispatcher to ensure on-time passenger pickups and real-time vehicle tracking.

You will update dispatch screens, communicate changes to drivers, handle check-ins/outs, and resolve issues with airports, hotels, and venues. This role requires strong customer service, multitasking, and knowledge of Hours of Service; weekend and night shifts may be required.