Motor Coach Dispatcher

Avalon Transportation LLC; Charlotte (NC); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Medical, Dental & Vision insurance

Paid vacation, sick leave & holiday

Job summary

Avalon Transportation LLC in North Carolina is seeking a motivated Dispatcher to ensure on-time pickups and real-time vehicle tracking. You will manage dispatch screens, relay updates to drivers, and coordinate with Sales, Maintenance, and Operations to resolve issues while delivering high-quality customer experiences.

Ideal candidates have at least 1 year of dispatch in transportation, strong English communication, and the ability to multitask in a fast-paced environment.

Qualifications

• Minimum 1 year of dispatching in transportation
• Experience in charter bus industry is a plus
• Strong English and communication skills
• Ability to multitask and prioritize work
• Flexible shifts including weekends and nights

Responsibilities

• Act as primary liaison between Operations and Maintenance
• Schedule Drivers and Vehicles
• Communicate with Drivers regarding schedule and customer needs
• Verify Hours of Service and Fit for Duty
• Record on-time performance and issues
• Coordinate last-minute changes with Sales, Maintenance and Drivers
• Provide concierge-grade customer service to customers
• Update GPS route/equipment status
• Monitor on-time performance
• Audit Driver credentials + logs

Skills

Dispatching experience

Customer service

Communication

Multitasking

Tools

GPS platforms

Routing software

Microsoft Office

Job description

About the Organization Avalon Transportation is one of the leading and fastest-growing transportation companies that delivers premium chauffeured services worldwide to our discerning clientele by our dedicated team of trained professionals. From service by the hour to specialty city-to-city road shows and every destination in between, Avalon Transportation believes your valuable travel time deserves nothing less than the best. Twenty-four hours a day/ 365 days a year, our customer service representatives are available on-site to anticipate our clients' needs and guarantee every request is met with personal attention. Our fully computerized infrastructure quietly ensures accuracy and to-the-minute updates regarding all dispatch, reservations, and billing information. The Avalon Transportation chauffeur is a consummate professional-highly trained and required to complete a rigorous and detailed program before they take the wheel.

Category

Dispatch

Division

Avalon Motor Coaches

Location

North Carolina (AMC)

Position

Motor Coach Dispatcher

Contract

Full-Time/Part-Time Full-Time

Description

Pay: $18.00 - $20.00 per hour

Your Next Career Move Starts Here!Become a Dispatcher at Avalon Transportation and enjoy a fulfilling role with competitive pay, comprehensive benefits, and the opportunity to make a real impact. Join us today!

Position Overview

As Dispatcher for Avalon Transportation, you are a key role player in ensuring on-time pickup of all customers and maintaining real-time awareness of vehicle locations. You’ll keep the dispatch screen updated and communicate up-to-the-minute changes to drivers and relevant team members. Your role includes overseeing vehicle check-ins and check-outs, and handling customer calls and road, vehicle and driver issues. Excellent customer service skills, effective communication, and the ability to multitask in a busy environment are essential. Your familiarity with airports, hotels, and entertainment venues, along with significant dispatch and customer service experience will help you excel in delivering the best possible Customer and Driver experiences.

Responsibilities

• Act as primary liaison between Operations and Maintenance
• Schedule Drivers and Vehicles
• Communicate with Drivers regarding schedule, vehicle assignment, and customer needs
• Verify Hours of Service and Fit for Duty Requirements
• Record on-time, tardiness, call-offs, and operator issues
• Coordinate last-minute changes with Sales, Maintenance and Drivers
• Solve daily issues with schedule changes, driver issues, traffic, and bus conditions
• Provide concierge-grade customer service to customers
• Update and monitor GPS route/equipment status
• Monitor on-time performance
• Audit Driver credentials + logs

Qualifications

• Experience in the transportation industry or relevant training. Experience in the Charter bus industry a plus!
• Knowledge of safety rules, Hours of Service, federal and state regulations for commercial transportation
• Minimum 1-year experience of dispatching in the transportation industry
• Strong English and communication skills
• Ability to multitask and prioritize work
• Ability to understand the cause/effect of decisions and how they impact the operation
• Available on weekends, holidays, days and nights, and work flexible shifts
• Exemplary communication and customer service skills
• Knowledgeable in data entry, internet usage, email, Microsoft Office and web-based routing/GPS platforms

Benefits

• 401(k)
• Medical, Dental & Vision insurance
• Paid vacation, sick leave & holiday

Location

3331 Asbury Ave., Charlotte, NC 28206

Exempt/Non-Exempt

Non-Exempt

Position Requirements

Shift -not applicable-

Created By Annette Clark

Hiring Manager(s)

Open Date 10/13/2026

EOE Statement

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

This position is currently accepting applications.