Dispatch Manager

Ruan Transportation Management Systems; San Antonio (TX); On-site; USD 60,000 - 80,000; Full time

Job summary

Ruan Transportation Management Systems in San Antonio, TX is seeking a Dispatch Supervisor to manage dispatch for dedicated fleet operations. This on-site role supports office staff and professional drivers, with a Sunday-Thursday schedule and hours 6:30A–3:30P.

You will lead daily dispatch operations, train and coach staff, monitor routing, and ensure timely deliveries while upholding safety and regulatory compliance. Strong teamwork and communication are essential.

Qualifications

• Experience supervising dispatch staff.
• Ability to train and develop teams.
• Strong communication with customers.

Responsibilities

• Maintain professionalism and leadership while assisting daily operations.
• Oversee dispatchers, train, provide tools, and manage daily dispatch process.
• Provide leadership for dispatchers through hiring, training, coaching, and development.
• Manage routing changes and allocate resources for timely deliveries.
• Assess service level and suggest improvements to management.
• Monitor KPIs and cost factors affecting operations.
• Communicate with customers about core transportation issues.
• Foster a positive work environment with open communication.
• Promote safety culture; ensure compliance with safety programs and laws.
• Collaborate with internal and external resources to remove safety obstacles.
• Lead continuous improvement efforts.

Skills

Leadership

Dispatch

Coaching

Communication

Job description

This position works on-site in San Antonio, TX

Schedule: Sunday - Thursday

Hours: 6:30A - 3:30P

This position is responsible for managing the dispatch functions of one or more dedicated fleet operations to ensure the efficient and effective movement of our customers' products. This includes direct and indirect supervision of the office staff supporting dispatch and/or the professional drivers supporting the account.

Responsibilities:

• Maintain a high degree of professionalism and leadership while assisting in the daily operations.
• Oversee dispatchers by training and providing the tools the team needs to be successful as well as oversee daily operations of the dispatch process while ensuring policies and procedures are followed.
• Supervise and provide leadership for dispatchers to build and maintain a strong team through effective communications, hiring, training, coaching, counseling, appraising, rewarding, developing, and succession planning. Carry out supervisory responsibilities in accordance with the organization's policies and applicable laws.
• Efficiently manage routing changes and organize resources to make sure deliveries and services are completed in a timely fashion.
• Continually assess the service level and provide recommendations to manager regarding opportunities to improve operational performance.
• Monitor and manage Key Performance Indicators and cost factors impacting operational effectiveness.
• Effectively communicate with the customer on a regular basis regarding core transportation issues impacting the customer and the effectiveness and efficiency of the fleet.
• Build and maintain a positive work environment where team members and their contributions are recognized and valued. Maintain frequent communication with all team members.
• Promote and monitor employee safety and take proactive steps to create a positive safety culture. Partner with customer, internal and external resources as necessary to identify, evaluate and remove safety obstacles. Ensure compliance with safety programs and protocols as well as federal, state and local regulations.
• Embrace, promote and lead continuous improvement efforts.