Motor Coach Dispatch Specialist

Avalon Transportation; San Antonio (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

401(k)

Medical, Dental & Vision insurance

Paid vacation, sick leave & holiday

Job summary

Avalon Transportation is seeking a Dispatcher in San Antonio to ensure on-time pickups and real-time vehicle tracking. You will manage the dispatch screen, communicate updates to drivers and team members, and oversee vehicle check-ins and check-outs.

The role requires excellent customer service, strong communication, and the ability to multi-task in a busy environment. Experience with airports, hotels, and entertainment venues, plus dispatch and customer service background, will help you excel

Qualifications

• Experience in the transportation industry or relevant training.
• Minimum 1-year experience of dispatching in transportation.
• Knowledge of safety rules, Hours of Service and federal/state regulations.
• Excellent communication and customer service skills.
• Willing to work weekends, holidays, days and nights.
• Ability to multitask and prioritize work.

Responsibilities

• Act as primary liaison between Operations and Maintenance.
• Schedule Drivers and Vehicles.
• Communicate with Drivers regarding schedule, vehicle assignment, and customer needs.
• Verify Hours of Service and Fit for Duty Requirements.
• Record on-time, tardiness, call-offs, and operator issues.
• Coordinate last-minute changes with Sales, Maintenance and Drivers.
• Solve daily issues with schedule changes, driver issues, traffic, and bus conditions.
• Provide concierge-grade customer service to customers.
• Update and monitor GPS route/equipment status.
• Monitor on-time performance.
• Audit Driver credentials + logs.

Skills

Customer service

Communication

Multitasking

English proficiency

Tools

Microsoft Office

GPS routing platforms

Job description

Avalon Transportation is seeking a Dispatcher in San Antonio to ensure on-time pickups and real-time vehicle tracking. You will manage the dispatch screen, communicate updates to drivers and team members, and oversee vehicle check-ins and check-outs.

The role requires excellent customer service, strong communication, and the ability to multi-task in a busy environment. Experience with airports, hotels, and entertainment venues, plus dispatch and customer service background, will help you excel