Mortgage Web Apps Support Specialist

FICS - Financial Industry Computer Systems, Inc; Addison (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

FICS is seeking an enthusiastic member to join the Web Applications System Support team in Addison, TX. You will help customers navigate the online mortgage process by providing web applications system support and training.

You will train customers to use FICS software, deliver product webinars and conference presentations, and participate in testing the software for quality assurance in a fast-paced environment.

Qualifications

• Ability to convey patience and understanding to customers in person, over the phone and via e-mail.

Responsibilities

• Provide high-quality web applications system support to customers.
• Train customers to use the FICS software.
• Conduct FICS product webinars and conference presentations.
• Collaborate in testing the FICS software for quality assurance.

Skills

Patience and empathy

Technical aptitude

Issue prioritization

Web testing

Browser knowledge

Verbal and written communication

Interpersonal and presentations

Multitasking

Job description

FICS is seeking an enthusiastic member to join the Web Applications System Support team in Addison, TX. You will help customers navigate the online mortgage process by providing web applications system support and training.

You will train customers to use FICS software, deliver product webinars and conference presentations, and participate in testing the software for quality assurance in a fast-paced environment.