Mortgage Loan Servicing System Support

FICS - Financial Industry Computer Systems, Inc; Addison (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading financial software provider is seeking a dedicated individual to join their mortgage loan servicing software system support team. The role requires 3-5 years of hands-on experience in residential loan servicing. Responsibilities include providing customer support, conducting training sessions, and assisting in software quality assurance. Strong communication and interpersonal skills are essential. This is an excellent opportunity to contribute to a team known for delivering competitive advantages in the industry.

Qualifications

• 3-5 years of hands-on experience in residential mortgage loan servicing.
• Experience reporting to investors like Fannie Mae, Freddie Mac, or Ginnie Mae is desirable.
• Strong grasp of escrow administration, payment processing, and IRS reporting.

Responsibilities

• Provide high-quality support for mortgage loan servicing software.
• Interact with customers via phone and email to assist with software issues.
• Conduct training sessions on FICS software and facilitate product webinars.

Skills

Experience in residential mortgage loan servicing

Outstanding verbal and written communication skills

Interpersonal and presentation skills

Eagerness to learn

Familiarity with ARM analysis

Job description

FICS is thrilled to continue expanding its customer base and is on the hunt for a dedicated individual to join our mortgage loan servicing software system support team. We are looking for a self‑driven team member with at least three years of hands‑on experience in residential loan servicing within the mortgage industry. A solid understanding of mortgage loan servicing is a must, particularly knowledge in escrow administration, ARM analysis, payment processing, and IRS reporting.

As a System Support team member at FICS, you will serve as the primary point of contact for providing high‑quality support related to our mortgage loan servicing software. Your role is crucial in helping clients disentangle the mortgage process. Each interaction significantly impacts the efficiency of our customers’ operations and their success. In this fast‑paced environment, you will interact with customers through phone calls and emails, conduct training sessions on FICS software, and facilitate product webinars. Moreover, you will be actively involved in collaborating to test the FICS software for quality assurance.

Requirements

What you bring:

• We are looking for candidates with 3-5 years of experience in the residential mortgage loan servicing sector
• Hands‑on experience with reporting to investors, such as Fannie Mae, Freddie Mac, and/or Ginnie Mae is highly desirable
• A strong grasp of mortgage loan servicing is essential. Familiarity with escrow administration, ARM analysis, payment processing, investor reporting, and/or IRS reporting would be advantageous
• Outstanding verbal and written communication skills are essential
• We also value excellent interpersonal and presentation skills, as well as a genuine eagerness to learn
• Willingness to travel across the U.S., when needed

Benefits

At FICS, our customers are our top priority, and we’ve proudly established a reputation for delivering substantial competitive advantages to our nationwide clientele for over 40 years and still going strong.

Curious about what it’s like to be part of the FICS family? Discover more at: www.FICS.com/about-us/life-at-fics. Check out some of the amazing benefits and perks we offer at www.FICS.com/about-us/employment.

Don’t miss out—apply today to become a member of the FICS Mortgage Servicer System Support team!