Client-Facing Mortgage Tech Implementation Specialist

ICE Clear Europe Limited; Jacksonville (FL); On-site; USD 80,000 - 110,000; Full time

Job summary

Intercontinental Exchange, Inc. is seeking a Consultant, PSO - Implementation to drive the implementation, configuration, and adoption of mortgage technology solutions for customers.

You will gather requirements, configure solutions, support testing, and help lead projects. This role suits professionals with mortgage operations, software implementations, or consulting experience who want to grow in enterprise technology solutions and work with cross-functional teams across Product, Support,

Qualifications

• 3+ years of experience in mortgage operations or software implementations.
• Strong communication and customer-facing skills.
• Experience with cross-functional teams and project delivery.
• Proficiency with Microsoft Office applications.

Responsibilities

• Lead the delivery, configuration, and implementation of mortgage related technology solutions to include Encompass
• Collaborate with customers to gather business requirements and document workflows and process improvements
• Assist in solution readiness, initiation, configuration, testing, deployment, and post-deployment activities
• Participate in client meetings, workshops, and training sessions
• Identify project risks, issues, and dependencies and communicate them to project leadership
• Recommend process improvements and best practices to enhance customer adoption and utilization of solutions
• Partner with cross-functional teams including Product, Support, Engineering, and other teams within Professional Services
• Stay informed on mortgage industry trends, lending operations, and technology solutions
• Support multiple implementation projects simultaneously in a fast-paced environment
• Travel estimated 10-15% as needed based on project and client requirements

Tools

MS Office

Job description

Intercontinental Exchange, Inc. is seeking a Consultant, PSO - Implementation to drive the implementation, configuration, and adoption of mortgage technology solutions for customers.

You will gather requirements, configure solutions, support testing, and help lead projects. This role suits professionals with mortgage operations, software implementations, or consulting experience who want to grow in enterprise technology solutions and work with cross-functional teams across Product, Support,