Customer Service - Mortgage Web Applications

FICS - Financial Industry Computer Systems, Inc; Addison (TX); On-site; USD 38,000 - 60,000; Full time

Job summary

FICS is seeking an enthusiastic member to join the Web Applications System Support team in Addison, TX. You will help customers navigate the online mortgage process by providing web applications system support and training.

You will train customers to use FICS software, deliver product webinars and conference presentations, and participate in testing the software for quality assurance in a fast-paced environment.

Qualifications

• Ability to convey patience and understanding to customers in person, over the phone and via e-mail.

Responsibilities

• Provide high-quality web applications system support to customers.
• Train customers to use the FICS software.
• Conduct FICS product webinars and conference presentations.
• Collaborate in testing the FICS software for quality assurance.

Skills

Patience and empathy

Technical aptitude

Issue prioritization

Web testing

Browser knowledge

Verbal and written communication

Interpersonal and presentations

Multitasking

Job description

FICS® is searching for an enthusiastic customer service member to join the Web Applications System Support team of employees who support its customers navigate through the online mortgage process.

A System Support team member at FICS is the first in line to provide high-quality web applications system support, to help disentangle the mortgage process for our clients. Each communication directly affects the efficiency of our customers' operations and their success.

System Support team members communicate with customers via phone calls and email in a fast-paced environment, train FICS customers to use the FICS software, perform FICS product webinars and conference presentations, and are the first in line in the collaborative process of testing the FICS software for quality assurance.

Requirements

What you bring:

• Ability to convey patience and understanding to customers in person, over the phone and via e-mail.


• Technical acuity and interest in maintaining, troubleshooting, and improving web applications for optimized functionality and a prime user experience


• A solid understanding of web application support best practices such as, how to prioritize issues, find and use strategies for gathering issue data, and by responding to customers in a prompt manner


• Knowledge of testing web applications for quality and ease of use


• Basic understanding of the most popular browsers and using an analytical approach in crafting testing scenarios


• Exceptional verbal and written communication skills


• Excellent interpersonal and presentation skills, as well as an eagerness to learn.


• Ability to manage multiple tasks, priorities, and deadlines without supervision.


• Valid Texas Driver License and Vehicle Liability Insurance

Benefits

FICS® puts its Family of Customers first and continues to uphold its longstanding record of providing significant competitive advantages to its nationwide customer base for 40 years and counting.

Find out what it's like to be an FICS® Family member at our Life at FICS page: fics.com/about-us/life-at-fics/