Mortgage Support Specialist II – Bilingual (Spanish)

Carrington Holding Company, LLC; Westfield (IN); On-site; USD 32,000 - 37,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Job summary

Carrington Mortgage Services is seeking a Customer Service Specialist II in Westfield, IN to handle inbound calls from borrowers and third parties regarding mortgage loans. The role emphasizes accurate information delivery, first-call resolution, and adherence to regulations.

The position offers $23.50/hr base pay plus monthly incentives, with an additional $1.50/hr for bilingual Spanish capabilities. This entry-level role is ideal for candidates seeking growth within mortgage servicing in a

Qualifications

• High school diploma or equivalent required.
• Customer service/call center experience preferred but not required.
• Bi-Lingual (Spanish) skillset preferred.

Responsibilities

• Handle the least complex inbound calls from borrowers and third parties.
• Provide accurate, timely information and strive for first-call resolution.
• Escalate more complex calls when needed and route tasks as appropriate.
• Document call details in the mortgage servicing system and follow up as needed.
• Adhere to Fair Debt Collection Practices Act where applicable.

Skills

Customer service

Communication skills

Problem solving

Bi-Lingual (Spanish)

Education

High school diploma or equivalent

Job description

Carrington Mortgage Services is seeking a Customer Service Specialist II in Westfield, IN to handle inbound calls from borrowers and third parties regarding mortgage loans. The role emphasizes accurate information delivery, first-call resolution, and adherence to regulations.

The position offers $23.50/hr base pay plus monthly incentives, with an additional $1.50/hr for bilingual Spanish capabilities. This entry-level role is ideal for candidates seeking growth within mortgage servicing in a