Mortgage Servicing Team Lead & Trainer

Selene Finance LP; Jacksonville (FL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

PTO

Medical/Dental/Vision

Employee Assistance Program

FSA/HSA

Paid Holidays

Life Insurance

401(k) Matching

Job summary

Selene Finance LP is seeking an on-site team leader to oversee performance, coaching, and training for a mortgage servicing group. You will handle escalated borrower inquiries with urgency and drive adherence to investor and regulatory requirements.

Ideal candidates bring strong organizational and communication skills, a demonstrated ability to manage multiple priorities, and a customer-service orientation.

Qualifications

• Strong time management and organizational skills.
• High level of confidentiality and professionalism in handling sensitive information.
• Excellent attention to detail and accuracy in work deliverables.
• Ability to manage multiple priorities and meet deadlines in a fast-paced environment.
• Strong verbal and written communication skills with a customer-focused approach.
• Proven ability to lead and work effectively in a team.
• Customer service orientation with sound judgment and decision-making.

Responsibilities

• Monitor team performance, track attendance, and conduct monthly and annual performance reviews.
• Handle escalated borrower inquiries and complaints with professionalism and urgency.
• Provide coaching and remediation plans for underperforming team members.
• Lead training for new hires and support ongoing staff development.
• Recommend and implement procedural improvements to enhance department effectiveness.
• Coordinate daily team activities and ensure engagement and productivity.
• Communicate departmental strategies and updates clearly to team and leadership.

Skills

Time management

Organizational skills

Confidentiality

Attention to detail

Multitasking

Communication

Leadership

Customer service

Mortgage servicing knowledge

Job description

Selene Finance LP is seeking an on-site team leader to oversee performance, coaching, and training for a mortgage servicing group. You will handle escalated borrower inquiries with urgency and drive adherence to investor and regulatory requirements.

Ideal candidates bring strong organizational and communication skills, a demonstrated ability to manage multiple priorities, and a customer-service orientation.