Servicing Transfer Operations Lead

Selene Finance LP; Dallas (TX); On-site; USD 110,000 - 170,000; Full time

Benefits offered by this job

Paid Time Off (PTO)

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Finance LP is seeking a Servicing Transfer Manager to lead a team of coordinators and analysts responsible for onboarding mortgage servicing portfolios. You will manage end-to-end transfer activities, data validation, and regulatory documentation to ensure accurate loan boarding and timely execution.

This role requires senior experience in servicing transfers, strong leadership, stakeholder liaison, and a focus on quality control and process improvement.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 7+ years of mortgage servicing experience with significant exposure to servicing transfers, loan boarding, or transfer operations.
• 3+ years of people leadership experience managing operational teams.
• Strong understanding of servicing transfer instructions (STIs), transfer documentation requirements, regulatory communications, and onboarding processes.
• Experience analyzing large servicing data files and validating transfer data for boarding readiness.
• Knowledge of loan boarding processes, portfolio reconciliations, and servicing data integrity controls.

Responsibilities

• Lead and develop a team of Servicing Transfer Coordinators and Analysts responsible for servicing transfer execution, data review, and onboarding support.
• Direct end-to-end coordination of incoming servicing transfers, including portfolio acquisitions, boardings, re-boards, servicing releases, and related transfer activities.
• Oversee analysis and validation of incoming servicing data for boarding readiness.
• Ensure transfer documentation, data files, and STIs are reviewed, reconciled, and executed on schedule.
• Manage borrower communications related to servicing transfers, including regulatory notices.
• Coordinate transfer activities with prior servicers, clients, internal units, vendors, and stakeholders.
• Monitor milestones, timelines, dependencies, and deliverables to ensure successful execution and risk mitigation.
• Conduct portfolio reconciliations and data quality reviews before and after boarding.
• Ensure CFPB servicing transfer compliance and regulatory standards.
• Investigate and resolve transfer issues, data discrepancies, and operational risks.
• Develop and maintain policies, procedures, controls, and documentation.
• Partner with leadership to identify process improvements and automation opportunities.
• Establish and monitor KPIs, SLAs, and quality standards for the team.
• Collaborate with Client Management on portfolio transfers and provide status updates.
• Provide leadership and development for assigned staff.
• Support strategic initiatives alongside day-to-day operations.

Skills

People leadership

Project coordination

Data validation

Stakeholder management

Regulatory compliance

Mortgage servicing

Education

Bachelor's degree

Tools

MSP system

Data mapping tools

Job description

Selene Finance LP is seeking a Servicing Transfer Manager to lead a team of coordinators and analysts responsible for onboarding mortgage servicing portfolios. You will manage end-to-end transfer activities, data validation, and regulatory documentation to ensure accurate loan boarding and timely execution.

This role requires senior experience in servicing transfers, strong leadership, stakeholder liaison, and a focus on quality control and process improvement.