Mortgage Servicing Team Lead - On-site

pretiumenterpriseservices; Jacksonville (FL); On-site; USD 45,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Holdings, a multi-line financial services firm with mortgage servicing, loan diligence, title, insurance, and real estate services, seeks an on-site coordinator in Jacksonville, FL. The role emphasizes monitoring performance, coaching staff, handling borrower inquiries, and leading training to improve processes and investor relations.

The ideal candidate brings strong time management, confidentiality, detail orientation, and excellent communication.

Qualifications

• Requires strong time management and organizational skills.
• Maintains high confidentiality and professionalism.
• Attention to detail and accuracy are essential.
• Able to manage multiple priorities and meet deadlines.
• Excellent verbal and written communication; customer service mindset.
• Proven ability to lead and collaborate in a team.
• Experience in loss mitigation, loan resolution, or mortgage servicing preferred.

Responsibilities

• Monitor team performance, attendance, and conduct reviews.
• Handle escalated borrower inquiries and complaints with urgency.
• Provide coaching and remediation plans for underperforming staff.
• Lead training for new hires and support staff development.
• Recommend and implement procedural improvements to boost efficiency.
• Ensure compliance with investor and regulatory requirements.

Skills

Time management

Confidentiality

Attention to detail

Multitasking

Verbal and written communication

Leadership

Customer service

Job description

Selene Holdings, a multi-line financial services firm with mortgage servicing, loan diligence, title, insurance, and real estate services, seeks an on-site coordinator in Jacksonville, FL. The role emphasizes monitoring performance, coaching staff, handling borrower inquiries, and leading training to improve processes and investor relations.

The ideal candidate brings strong time management, confidentiality, detail orientation, and excellent communication.