Mortgage Servicing Transfer Lead

Selene Finance LP; Texas; On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Paid Time Off

Medical, Dental & Vision

Employee Assistance Program

Flexible Spending Account

Health Savings Account

Paid Holidays

Company paid Life Insurance

Matching 401(k) Plan

Job summary

Selene Holdings is seeking a Servicing Transfer Manager to lead our servicing transfer coordination function. You will oversee transfer planning, STIs, data validation, and onboarding for portfolios onto the Selene platform.

The ideal candidate has extensive mortgage servicing transfer experience, strong leadership, and a deep understanding of loan boarding, data analysis, and regulatory requirements. This role requires collaboration with clients, prior servicers, vendors, and internal partners.

Qualifications

• Bachelor’s degree or equivalent combination of education and experience.
• 7+ years of mortgage servicing experience with significant exposure to servicing transfers, loan boarding, or transfer operations.
• 3+ years of people leadership experience managing operational teams.
• Demonstrated experience coordinating incoming servicing transfers from prior servicers through boarding and post-transfer validation.
• Strong understanding of servicing transfer instructions (STIs), transfer documentation requirements, regulatory communications, and onboarding processes.
• Experience analyzing large servicing data files and validating transfer data for boarding readiness.
• Knowledge of loan boarding processes, portfolio reconciliations, and servicing data integrity controls.
• Experience working directly with clients, prior servicers, vendors, and cross-functional operational teams.
• Strong project coordination and operational management skills.
• Experience developing policies, procedures, controls, and process documentation.
• Advanced problem-solving, organizational, and communication skills.

Responsibilities

• Lead and develop a team of Servicing Transfer Coordinators and Analysts responsible for servicing transfer execution, data review, and onboarding support.
• Direct the end-to-end coordination of incoming servicing transfers, including portfolio acquisitions, boardings, re-boards, servicing releases, and related transfer activities.
• Oversee the analysis and validation of incoming servicing data to ensure completeness, accuracy, and readiness for loan boarding.
• Ensure all required transfer documentation is reviewed, reconciled, and executed on established timelines.
• Manage borrower communication requirements associated with servicing transfers, including goodbye letters and regulatory notices.
• Coordinate transfer activities with prior servicers, clients, internal business units, vendors, and stakeholders.
• Monitor transfer milestones, project timelines, dependencies, and deliverables to ensure successful execution.
• Conduct portfolio reconciliations and data quality reviews before and after boarding activities.
• Ensure CFPB servicing transfer regulatory compliance.
• Investigate, elevate, and resolve servicing transfer issues and data discrepancies.
• Develop and maintain departmental policies, procedures, and process documentation.
• Identify process improvements and automation opportunities within servicing transfer operations.
• Establish and monitor KPIs, service levels, and quality standards for the team.
• Collaborate with Client Management on portfolios scheduled to transfer and provide status updates.
• Provide leadership, coaching, and professional development for staff.

Skills

Mortgage servicing

People leadership

Data analysis

Stakeholder management

Project coordination

Regulatory knowledge

Communication

Education

Bachelor’s degree

Tools

MSP

Job description

Selene Holdings is seeking a Servicing Transfer Manager to lead our servicing transfer coordination function. You will oversee transfer planning, STIs, data validation, and onboarding for portfolios onto the Selene platform.

The ideal candidate has extensive mortgage servicing transfer experience, strong leadership, and a deep understanding of loan boarding, data analysis, and regulatory requirements. This role requires collaboration with clients, prior servicers, vendors, and internal partners.