Mortgage Servicing Systems Analyst – Hybrid/Remote

Colliers International (Quebec); Minneapolis (MN); Hybrid; USD 70,000 - 90,000; Full time

Benefits offered by this job

Discretionary bonus

Medical and dental plan

401k with company match

Job summary

Colliers International in Minneapolis seeks a Business Systems Analyst to optimize and support SS&C's Precision LM Servicing Software and related systems. You will collaborate with cross-functional teams to capture requirements, document processes, and coordinate enhancements.

The role offers a hybrid schedule (Minneapolis preferred) or remote work, with a typical full-time workload and occasional travel. Strong SQL, Excel, and BI tooling skills are essential.

Qualifications

• 2-4 years of experience in business systems analysis, system administration, product support, or related work.
• Experience in the commercial mortgage industry.
• Ability to translate business requirements into functional documentation.
• Basic understanding of commercial loan administration processes and related software systems such as Commercial Mortgage Servicing platforms, Document Management, CRM, or Pipeline Management tools.
• Specific experience in Precision LM highly desirable.
• Working knowledge of general regulatory compliance in the financial services industry.
• Proficiency with SQL, Excel, and business intelligence or reporting tools.
• Bachelor's degree preferred.

Responsibilities

• Support the Business Systems Manager in the product management and day-to-day administration of SS&C's Precision LM Servicing Software and the Borrowers Viewpoint portal.
• Collaborate with internal cross-functional teams to collect and document business requirements, identify system issues, and evaluate enhancement needs.
• Assist in vendor coordination by helping track requests, monitoring service levels, and gathering user feedback to support enhancement proposals.
• Support system administration, user maintenance and security configurations and provide day-to-day end-user support and triage issues for escalation.
• Participate in release management and coordinate internal testing and acceptance.
• Create training resources and conduct system training, as needed.
• Analyze data using tools such as SQL and Excel to support reporting, troubleshooting, and system validation.
• Maintain documentation of system workflows, configurations, and integrations.
• Perform other duties as assigned.

Skills

SQL

Excel

Data analysis

Documentation

Communication

Attention to detail

Independent work

Collaboration

Education

Bachelor's degree preferred

Tools

BI tools

CRM

Job description

Colliers International in Minneapolis seeks a Business Systems Analyst to optimize and support SS&C's Precision LM Servicing Software and related systems. You will collaborate with cross-functional teams to capture requirements, document processes, and coordinate enhancements.

The role offers a hybrid schedule (Minneapolis preferred) or remote work, with a typical full-time workload and occasional travel. Strong SQL, Excel, and BI tooling skills are essential.