Hybrid Mortgage Applications Systems Support Analyst

Invictus Capital Partners; BLOOMINGTON (MN); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation package

401(k) plan with company match

Comprehensive health coverage

Generous paid time off

Parental leave

Company-paid life insurance

Employee Assistance Program (EAP)

Tuition reimbursement

Commuter and transit benefits

Job summary

Verus Mortgage Capital is seeking a Systems Support Analyst for Mortgage Applications to maintain and improve internal and external mortgage-related systems. You will troubleshoot, configure, and support users across the enterprise while collaborating with business and technology teams to deliver reliable solutions.

The role offers hybrid work in Bloomington, MN with in-office and remote collaboration, and opportunities to deepen mortgage systems expertise while growing technical skills and

Qualifications

• Bachelor’s Degree or 4+ years of relevant experience.
• High school diploma or equivalent.
• 2 - 4 years of experience supporting Mortgage Origination and Acquisition systems OR 2 - 4 years of experience in the Mortgage Industry.
• 1 – 2 years of experience in multiple areas of information technology.

Responsibilities

• Provide application configuration and support for internal system users.
• Troubleshoot issues and communicate with users and support team through resolution.
• Monitor application health and performance. Proactively escalate issues and potential issues to minimize disruption to users.
• Work within different Databases for each supported application.
• Prioritize and balance tasks across multiple applications.
• Create knowledge base documentation for End User Support.
• Participate in the documentation of business requirements, communication of issues and potential solutions to software vendors, in coordination with Product Owners.
• Interact effectively with both technical and non-technical users.
• Hybrid in Bloomington, MN - Tuesday and Thursdays

Skills

ITIL knowledge

SQL / SQL Server

Excel (Pivots / VLOOKUP)

SharePoint experience

MS Office Proficiency

Analytical thinking

Communication skills

Education

Bachelor’s Degree or 4+ years of relevant experience

High school diploma or equivalent

Tools

SQL Server

Job description

Verus Mortgage Capital is seeking a Systems Support Analyst for Mortgage Applications to maintain and improve internal and external mortgage-related systems. You will troubleshoot, configure, and support users across the enterprise while collaborating with business and technology teams to deliver reliable solutions.

The role offers hybrid work in Bloomington, MN with in-office and remote collaboration, and opportunities to deepen mortgage systems expertise while growing technical skills and