Mortgage Systems Support Analyst (Hybrid/Remote)

Invictus Capital Partners; BLOOMINGTON (MN); Hybrid; USD 70,000 - 80,000; Full time

Benefits offered by this job

Competitive compensation

401(k) with company match

Health, dental, vision coverage

Paid time off

Parental leave

Life insurance

EAP programs

Tuition reimbursement

Transit benefits

Job summary

Verus Mortgage Capital is seeking a Systems Support Analyst to ensure access and stability for its mortgage applications. The role combines remote and in-office work within a fast-paced environment, reporting to the Application Support & IT Operations Manager in Bloomington, MN.

You will troubleshoot, prioritize requests, and collaborate with product owners, IT, and vendors to deliver solutions with strong communication and problem-solving skills.

Qualifications

• Bachelor’s degree or 5+ years of relevant experience.
• High school diploma or equivalent required.
• 2-4 years of experience supporting Mortgage Origination and Acquisition systems OR 2-4 years in Mortgage Industry.
• 1-2 years IT experience including programming or MIS.
• Experience with ITIL and best practices.
• Ability to work collaboratively and manage multiple time-sensitive tasks.
• Excellent written and verbal communication skills.
• Strong analytical and problem-solving abilities.
• Proficiency with MS Office Suite and Adobe.
• Excel with formulas, Pivot tables, and VLOOKUP; SharePoint a plus.

Responsibilities

• Provide application configuration and support for internal system users.
• Troubleshoot issues and communicate with users through resolution.
• Monitor application health and performance; escalate issues as needed.
• Work with multiple databases for supported applications.
• Prioritize and balance tasks across applications.
• Create knowledge base documentation for end users.
• Assist in documenting business requirements and liaising with vendors.
• Interact effectively with both technical and non-technical users.

Skills

ITIL practices

Microsoft Office

Excel advanced

SharePoint

SQL basics

VBA

Ticketing tools

Analytical thinking

Problem solving

Communication skills

Education

Bachelor’s Degree

High school diploma

Tools

SQL Server

T-SQL

Job description

Verus Mortgage Capital is seeking a Systems Support Analyst to ensure access and stability for its mortgage applications. The role combines remote and in-office work within a fast-paced environment, reporting to the Application Support & IT Operations Manager in Bloomington, MN.

You will troubleshoot, prioritize requests, and collaborate with product owners, IT, and vendors to deliver solutions with strong communication and problem-solving skills.