Mortgage Servicing Support Specialist

TEKsystems; Phoenix (AZ); On-site; USD 26,000 - 29,000; Full time

Benefits offered by this job

Monthly bonus opportunities

Medical, dental & vision

401(k) Retirement Plan

On-site Training

Career growth opportunities

Job summary

TEKsystems in Phoenix, AZ is seeking a Customer Service Representative to support homeowners with mortgage servicing questions in a fast-paced, on-site environment. You will handle inbound and outbound calls, document interactions, and aim to meet performance metrics while learning our internal systems.

This role offers training, a collaborative team, and opportunities for growth within the mortgage servicing field, with a strong emphasis on reliability and customer-first service.

Qualifications

• 2–3 years of contact center or call center experience with high call volume.
• Strong customer service, communication, and problem-solving skills.
• Reliability with solid employment tenure and minimal gaps.

Responsibilities

• Handle high-volume inbound/outbound calls about mortgage payments, escrow, and accounts.
• Assist homeowners with questions and requests while meeting performance metrics.
• Document interactions and use internal systems to process transactions.

Skills

Customer service

Communication

Problem solving

Multitasking

Education

High School diploma or equivalent

Job description

TEKsystems in Phoenix, AZ is seeking a Customer Service Representative to support homeowners with mortgage servicing questions in a fast-paced, on-site environment. You will handle inbound and outbound calls, document interactions, and aim to meet performance metrics while learning our internal systems.

This role offers training, a collaborative team, and opportunities for growth within the mortgage servicing field, with a strong emphasis on reliability and customer-first service.