Mortgage Loan Servicing Specialist

Carrington Holding Company, LLC; Phoenix (AZ); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Healthcare plans

401(k) match

Employee discounts

Training programs

Referral bonuses

Educational reimbursement

Charitable foundation

Job summary

Carrington Mortgage Services in Phoenix, AZ is seeking a customer service professional to handle a high volume of inbound calls and third-party inquiries regarding existing real estate mortgage loans. You will resolve issues quickly and provide accurate information in line with company policies and state and federal laws.

The role emphasizes compliance, collaboration with other teams, and the ability to explain escrow details and perform basic calculations.

Qualifications

• Customer service and call center experience preferred but not required.
• Knowledge of banking, mortgage servicing industry preferred but not required.
• Knowledge of Fair Debt Collection Practices Act required

Responsibilities

• Answer incoming calls and inquiries about existing mortgage loans.
• Provide accurate information following company policies and regulations.
• Assist borrowers with escrow-related inquiries and basic calculations.
• Refer complex calls to qualified team members.
• Collect payments when necessary and coordinate with supporting departments.
• Support ongoing customer service objectives.

Skills

Customer service

Communication skills

Attention to detail

Problem solving

Team collaboration

Education

High school diploma or equivalent

Job description

Carrington Mortgage Services in Phoenix, AZ is seeking a customer service professional to handle a high volume of inbound calls and third-party inquiries regarding existing real estate mortgage loans. You will resolve issues quickly and provide accurate information in line with company policies and state and federal laws.

The role emphasizes compliance, collaboration with other teams, and the ability to explain escrow details and perform basic calculations.