Mortgage Servicing Specialist: FHA & HUD Support (Albuquerque)

Mmbba; Albuquerque (NM); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical and dental insurance

401K plan

Life, AD&D insurance

Paid Time Off

11 paid holidays

Job summary

Leidos is seeking a Mortgage Servicing Customer Service Representative for the FHA Resource Center in Albuquerque, NM. This full-time role supports HUD's mission and involves handling calls and emails about FHA guidelines and procedures.

You will use multiple systems, document contacts, and stay current on FHA mortgage processes. The position offers weekday hours, benefits from day one, and paid training to help you succeed.

Qualifications

• High School diploma or GED.
• 2+ years mortgage servicing experience.
• 1+ year of contact center or telephone support experience.
• Ability to obtain Public Trust clearance (credit check and background).

Responsibilities

• Provide mortgage servicing customer service via calls and emails on FHA guidelines.
• Navigate systems to locate answers using knowledge base.
• Document contacts in database and follow SOPs.
• Stay updated on FHA mortgage processes.

Skills

Customer service

Mortgage servicing

Multichannel support

Education

High School diploma or GED

Job description

Leidos is seeking a Mortgage Servicing Customer Service Representative for the FHA Resource Center in Albuquerque, NM. This full-time role supports HUD's mission and involves handling calls and emails about FHA guidelines and procedures.

You will use multiple systems, document contacts, and stay current on FHA mortgage processes. The position offers weekday hours, benefits from day one, and paid training to help you succeed.