Bilingual Mortgage Origination Customer Service Representative

Leidos; Albuquerque (NM); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical and dental insurance

401K

Life insurance

AD&D

Voluntary disability plans

Paid time off

11 paid holidays

Job summary

Leidos is seeking full-time Bilingual Mortgage Origination Professionals at the FHA Resource Center in Albuquerque, NM. As a Mortgage Origination Customer Service Representative, you will support HUD's mission by handling calls and emails related to FHA guidelines and processes.

Requirements include a high school diploma, 2 years in mortgage origination, 1 year in a contact center, the ability to obtain a Public Trust clearance, and English/Spanish bilingual fluency.

Qualifications

• HS diploma or GED.
• Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
• Minimum of 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
• Bilingual in English and Spanish - verbal and written.

Responsibilities

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Skills

Bilingual EN/ES

Customer Service

Mortgage Origination

Education

High School Diploma

Job description

Leidos is seeking full-time Bilingual Mortgage Origination Professionals at the FHA Resource Center in Albuquerque, NM. Our Leidos Customer Service team supports the US Department of Housing and Urban Development (HUD), Office of Single-Family Housing in their Mission to create strong, sustainable, inclusive communities and quality affordable homes for all. As a Mortgage Origination Customer Service Representative, you will use your mortgage background as a Loan Processor, Loan Officer, Underwriter, or other loan origination professional to help make a difference in the lives of others, while expanding your knowledge of Federal Housing Administration (FHA) mortgage policies and procedures.

What’s in it for you?

• Access to benefits on day one, including medical and dental insurance, 401K, Life, AD&D, and Voluntary Disability plans.
• Immediate and ongoing training to support your success.
• Discounted Leidos stock purchase and other Employee Discounts.
• Company-wide career mobility.
• Company-sponsored Public Trust eligibility upon hire.
• Voluntary overtime may be available based on business needs.
• Paid Time Off (PTO) accrued based on Leidos policy, up to 15 days a year.
• 11 paid holidays per year.
• Mortgage Origination opportunities available: 9:35 am – 6:05 pm MT in Albuquerque, NM (subject to change based on customer needs).
• Employment benefits include competitive compensation, Health and Wellness programs, Income Protection, Paid Leave and Retirement.

Responsibilities

• Provide excellent customer service, answering a variety of calls and emails from the lending industry and the public on FHA guidelines and procedures.
• Use your knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all of your contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Qualifications

• High School diploma or General Educational Development (GED) certificate.
• Minimum of 2 years of mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
• Minimum of 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.
• Bilingual in English and Spanish - verbal and written.

Preferred Qualifications

• FHA Knowledge/background.
• Contact Center experience (Omnichannel).

The pay for this position is approximately between $22.00 to $23.00 per hour.

Equal Opportunity Employment

All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law.

Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.