Bilingual CS Rep — HUD Housing (Mon-Fri, ABQ)

Leidos Inc; Albuquerque (NM); Vor Ort; USD 20.000 - 29.000; Vollzeit

Benefits dieser Stelle

Benefits on day one

Medical and dental insurance

401K

Paid Time Off

11 holidays per year

Overtime potential

Zusammenfassung

Leidos is seeking a full-time Bilingual Customer Service Representative at the FHA Resource Center in Albuquerque, NM to assist renters, homebuyers, and homeowners with housing and FHA mortgage questions. You will work in a high-volume call center, using SOPs and a knowledge base to provide timely, accurate information and connect customers with program resources.

This role offers training, benefits from day one, and a Monday–Friday schedule with no weekend work.

Qualifikationen

• Minimum of 2 years of experience in a high-volume contact center environment.
• Bilingual and fully fluent in both English and Spanish (written and verbal).
• High School diploma or General Educational Development (GED) certificate.
• Experience following Standard Operating Procedures (SOPs) to ensure accurate responses.
• Experience navigating and utilizing knowledge bases, FAQs, and internal support tools to provide timely and accurate information.
• Ability to successfully obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Aufgaben

• Reply to calls and emails from the public on housing and FHA mortgages.
• Utilize knowledge base and follow Standard Operating Procedures (SOPs) to answer customer requests.
• Deliver excellent customer service in a high-volume call center, including responding to customer complaints.
• Document customer email and phone communications within an internal database.

Jobbeschreibung

Leidos is seeking a full-time Bilingual Customer Service Representative at the FHA Resource Center in Albuquerque, NM to assist renters, homebuyers, and homeowners with housing and FHA mortgage questions. You will work in a high-volume call center, using SOPs and a knowledge base to provide timely, accurate information and connect customers with program resources.

This role offers training, benefits from day one, and a Monday–Friday schedule with no weekend work.