Mortgage Origination & Customer Service Pro

Leidos; Albuquerque (NM); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical and dental insurance

401K and life insurance

Disability plans

Paid Time Off (PTO) up to 15 days/year

11 paid holidays/year

Training and career mobility

Job summary

Leidos is seeking a full-time Mortgage Origination Customer Service Representative at the FHA Resource Center in Albuquerque, New Mexico. You will handle calls and emails, applying FHA guidelines, while navigating multiple systems and maintaining records to support HUD’s mission of safe, affordable housing.

The role emphasizes strong communication, timely responses, and ongoing training. Benefits start day one, with PTO, holidays, and opportunities for career mobility.

Qualifications

• 2 years mortgage origination experience (e.g. loan originator, loan processor, junior underwriter, loan officer).
• 1 year of contact center experience or telephone customer service experience.
• Ability to obtain a Public Trust Security clearance, which includes a credit check and background investigation.

Responsibilities

• Provide excellent customer service, answering calls and emails from the lending industry and the public on FHA guidelines and procedures.
• Use knowledge of the mortgage industry to locate answers in a knowledge database to acknowledge the client’s requests.
• Follow standard operating procedures for various topics, systems, and contact channels.
• Document all contacts in a database.
• Keep up to date on FHA mortgage processes and procedures.

Skills

Customer service

Mortgage industry knowledge

Knowledge-base navigation

Communication skills

Time management

Multitasking

Education

High School diploma or GED

Tools

CRM software

Multiple computer systems

Job description

Leidos is seeking a full-time Mortgage Origination Customer Service Representative at the FHA Resource Center in Albuquerque, New Mexico. You will handle calls and emails, applying FHA guidelines, while navigating multiple systems and maintaining records to support HUD’s mission of safe, affordable housing.

The role emphasizes strong communication, timely responses, and ongoing training. Benefits start day one, with PTO, holidays, and opportunities for career mobility.