Mortgage Servicing Specialist: Customer Care Pro

The Servion Group; New Brighton (MN); On-site; USD 28,378 - 33,034; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Plan with company match

Variable Bonus Pay

Job summary

A financial services company in Minnesota seeks a Customer Service Representative to handle inquiries related to mortgage loans. This role requires strong communication skills and familiarity with lending practices. Candidates should have at least a High School Diploma and 1-2 years of experience in the mortgage industry, preferably in a call center. The position offers a competitive hourly wage and comprehensive benefits, including medical and dental insurance, a 401k plan, and bonuses.

Qualifications

• 1-2 years experience in the mortgage industry, preferably in a call center environment.
• Thorough knowledge of first mortgage real estate lending practices and regulatory requirements.
• Ability to work necessary hours to fulfill responsibilities.

Responsibilities

• Handle general customer inquiries post-training.
• Verify caller identity as per regulations.
• Build customer relationships and resolve complaints.
• Document details accurately.
• Track complaint and customer account maintenance.
• Participate in performance meetings.

Skills

Strong communication skills

Customer service

Problem solving

Familiarity with AllRegs

Basic Excel

MS Office

Education

High School Diploma or GED

Job description

A financial services company in Minnesota seeks a Customer Service Representative to handle inquiries related to mortgage loans. This role requires strong communication skills and familiarity with lending practices. Candidates should have at least a High School Diploma and 1-2 years of experience in the mortgage industry, preferably in a call center. The position offers a competitive hourly wage and comprehensive benefits, including medical and dental insurance, a 401k plan, and bonuses.