Mortgage Servicing Software Support Specialist

FICS - Financial Industry Computer Systems, Inc; Addison (TX); On-site; USD 55,000 - 75,000; Full time

Job summary

A leading financial software provider is seeking a dedicated individual to join their mortgage loan servicing software system support team. The role requires 3-5 years of hands-on experience in residential loan servicing. Responsibilities include providing customer support, conducting training sessions, and assisting in software quality assurance. Strong communication and interpersonal skills are essential. This is an excellent opportunity to contribute to a team known for delivering competitive advantages in the industry.

Qualifications

• 3-5 years of hands-on experience in residential mortgage loan servicing.
• Experience reporting to investors like Fannie Mae, Freddie Mac, or Ginnie Mae is desirable.
• Strong grasp of escrow administration, payment processing, and IRS reporting.

Responsibilities

• Provide high-quality support for mortgage loan servicing software.
• Interact with customers via phone and email to assist with software issues.
• Conduct training sessions on FICS software and facilitate product webinars.

Skills

Experience in residential mortgage loan servicing

Outstanding verbal and written communication skills

Interpersonal and presentation skills

Eagerness to learn

Familiarity with ARM analysis

Job description

A leading financial software provider is seeking a dedicated individual to join their mortgage loan servicing software system support team. The role requires 3-5 years of hands-on experience in residential loan servicing. Responsibilities include providing customer support, conducting training sessions, and assisting in software quality assurance. Strong communication and interpersonal skills are essential. This is an excellent opportunity to contribute to a team known for delivering competitive advantages in the industry.