Mortgage Servicing Client Experience Specialist

Renovo Financial, LLC; Chicago (IL); On-site; USD 43,200 - 52,800; Full time

Job summary

A leading financial services company in Chicago is seeking a Guest Service Associate to provide top-tier service to borrowers and internal stakeholders. The ideal candidate will have a Bachelor's degree, at least 2 years of customer service experience, and strong communication skills. Responsibilities include handling customer inquiries, promoting one touch resolution, and identifying process improvements. This role offers a starting salary of $48,000 per year and opportunities for overtime.

Qualifications

• Bachelor's degree from an accredited college or university.
• At least 2 years of customer service experience.
• Background in mortgage servicing or services preferred.
• Exemplary written and verbal communication skills.
• Ability to manage multiple tasks concurrently.
• Excellent organizational skills.
• Customer-centric approach to find solutions to needs.

Responsibilities

• Promptly respond to customer inquiries over the phone.
• Embrace a culture of one touch resolution for customer needs.
• Identify opportunities for process improvements.
• Monitor customer experience trends and inform management.
• Conduct ad-hoc reporting, research, and projects.

Skills

Customer communication

Process improvement

Organizational skills

Verbal communication

Written communication

Education

Bachelor's degree

Tools

Microsoft Office Suite

Job description

A leading financial services company in Chicago is seeking a Guest Service Associate to provide top-tier service to borrowers and internal stakeholders. The ideal candidate will have a Bachelor's degree, at least 2 years of customer service experience, and strong communication skills. Responsibilities include handling customer inquiries, promoting one touch resolution, and identifying process improvements. This role offers a starting salary of $48,000 per year and opportunities for overtime.