Mortgage Servicing Specialist

Tri-Starr Talent; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

Tri-Starr Talent is seeking candidates with mortgage servicing experience to support loan servicing operations in the United States. The role handles processing borrower accounts, researching loan information, updating servicing records, handling insurance and bankruptcy transactions, and providing outstanding customer support while complying with servicing guidelines.

Key duties include processing mortgage servicing transactions with LoanServ and Sagent, updating insurance data, responding to

Qualifications

• 1+ years of mortgage servicing experience (loan servicing only; origination experience is not required).
• Experience with LoanServ, Sagent, or similar mortgage servicing platforms preferred.
• Knowledge of insurance processing, payment posting, loan research, bankruptcy servicing, and customer account resolution.
• Strong data entry, documentation, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and compliance.

Responsibilities

• Process mortgage servicing transactions using LoanServ and Sagent.
• Update insurance information, process insurance payments, and obtain policy information from insurance companies.
• Respond to lender and borrower inquiries via phone and email while meeting established service standards.
• Process Chapter 7 and Chapter 13 bankruptcy accounts, including bankruptcy history maintenance.
• Prepare overnight shipping labels and complete other administrative servicing tasks.

Skills

Mortgage servicing

Data entry

Customer service

Attention to detail

Time management

Tools

LoanServ

Sagent

Job description

Tri-Starr Talent is seeking candidates with mortgage servicing experience to support loan servicing operations in the United States. The role handles processing borrower accounts, researching loan information, updating servicing records, handling insurance and bankruptcy transactions, and providing outstanding customer support while complying with servicing guidelines.

Key duties include processing mortgage servicing transactions with LoanServ and Sagent, updating insurance data, responding to