Mortgage Clerk

Tri-Starr Talent; San Antonio (TX); Sur place; USD 42 000 - 54 000; Plein temps

Résumé du poste

Tri-Starr Talent is seeking candidates with mortgage servicing experience to support loan servicing operations in the United States. The role handles processing borrower accounts, researching loan information, updating servicing records, handling insurance and bankruptcy transactions, and providing outstanding customer support while complying with servicing guidelines.

Key duties include processing mortgage servicing transactions with LoanServ and Sagent, updating insurance data, responding to

Qualifications

• 1+ years of mortgage servicing experience (loan servicing only; origination experience is not required).
• Experience with LoanServ, Sagent, or similar mortgage servicing platforms preferred.
• Knowledge of insurance processing, payment posting, loan research, bankruptcy servicing, and customer account resolution.
• Strong data entry, documentation, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and compliance.

Responsabilités

• Process mortgage servicing transactions using LoanServ and Sagent.
• Update insurance information, process insurance payments, and obtain policy information from insurance companies.
• Respond to lender and borrower inquiries via phone and email while meeting established service standards.
• Process Chapter 7 and Chapter 13 bankruptcy accounts, including bankruptcy history maintenance.
• Prepare overnight shipping labels and complete other administrative servicing tasks.

Connaissances

Mortgage servicing

Data entry

Customer service

Attention to detail

Time management

Outils

LoanServ

Sagent

Description du poste

Seeking candidates with Mortage experience to support loan servicing operations. This role is responsible for processing borrower accounts, researching loan information, updating servicing records, handling insurance and bankruptcy transactions, and providing customer support while ensuring compliance with servicing guidelines.

Key Responsibilities:

• Process mortgage servicing transactions using LoanServ and Sagent.
• Update insurance information, process insurance payments, and obtain policy information from insurance companies.
• Respond to lender and borrower inquiries via phone and email while meeting established service standards.
• Process Chapter 7 and Chapter 13 bankruptcy accounts, including bankruptcy history maintenance.
• Prepare overnight shipping labels and complete other administrative servicing tasks.

Preferred Qualifications:

• 1+ years of mortgage servicing experience (loan servicing only; origination experience is not required).
• Experience with LoanServ, Sagent, or similar mortgage servicing platforms preferred.
• Knowledge of insurance processing, payment posting, loan research, bankruptcy servicing, and customer account resolution.
• Strong data entry, documentation, and customer service skills.
• Ability to manage multiple priorities while maintaining accuracy and compliance.