Mortgage Admin & Servicing Specialist

Qualstar Credit Union; Washington (District of Columbia); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance,

Paid vacation and sick leave

Up to 11 paid federal holidays

Employee assistance and wellness

401(k) with company match

Employee loan discounts

Free parking

Relaxed dress code

Access to Bothell HQ amenities

Job summary

Qualstar Credit Union is seeking an organized professional to support mortgage servicing functions, including escrow analysis, tax disbursements, and regulatory record maintenance. You will collaborate with Mortgage Loan Originators to gather documentation, order appraisals, and prepare loan files for processing.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. A Notary public and NMLS licensure may be required.

Qualifications

• High school diploma or equivalent required.
• Experience in customer service, administrative support, data entry, banking, lending, or related field preferred.
• Strong written and verbal communication skills.
• Excellent organizational skills and attention to detail.
• Ability to obtain and maintain a Notary Public commission and NMLS registration per SAFÉ Act requirements.
• Bonus points for experience in financial institutions, mortgage, real estate, or lending environments.

Responsibilities

• Supporting mortgage servicing functions, including escrow analysis, tax disbursements, loan payoffs, and regulatory record maintenance.
• Maintaining mortgage-related records, including hazard and flood insurance documentation.
• Assisting with investor and industry-related processes, including MERS registrations, eNote transfers, and secondary market requirements.
• Partnering with Mortgage Loan Originators to gather documentation, order appraisals, and help prepare loan files for processing.
• Responding to member and internal inquiries regarding mortgage products and loan servicing.
• Maintaining accurate records across multiple systems and ensuring compliance with lending regulations and internal procedures.
• Preparing reports and completing administrative tasks within established deadlines and service standards.

Skills

Customer service

Attention to detail

Organizational skills

Communication skills

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Qualstar Credit Union is seeking an organized professional to support mortgage servicing functions, including escrow analysis, tax disbursements, and regulatory record maintenance. You will collaborate with Mortgage Loan Originators to gather documentation, order appraisals, and prepare loan files for processing.

The role emphasizes strong communication, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. A Notary public and NMLS licensure may be required.