Mortgage Customer Care Specialist I

Planet Home Lending, LLC; Irving (TX); On-site; USD 33,000 - 50,000; Full time

Job summary

Planet Home Lending, LLC is seeking a Customer Service Representative I to resolve borrower inquiries on current mortgage loans received via inbound and outbound calls. You will provide high-quality service and document notes in servicing systems.

Key tasks include handling borrower questions, prioritizing tasks to meet service levels, and following up to ensure satisfaction. Prior loan servicing experience is a plus; high school diploma required, and strong problem-solving skills are essential.

Qualifications

• High school diploma or equivalent required.
• General call center experience preferred.
• Experience with loan servicing a plus.

Responsibilities

• Responds to borrower inbound calls concerning their account, ensuring high quality service, adhering to productivity, and regulatory requirements. Researches customer issues and works towards resolution when needed. Updates servicing system with relevant notes/comments.
• Prioritizes the needs of the business, completing assigned outbound calls as inbound call volume permits.
• Completes follow-up tasks to ensure customer satisfaction and resolution.
• Miscellaneous duties as assigned.

Skills

Customer service

Problem solving

Multi-tasking

Time management

Windows applications

Education

High school diploma or equivalent

Job description

Planet Home Lending, LLC is seeking a Customer Service Representative I to resolve borrower inquiries on current mortgage loans received via inbound and outbound calls. You will provide high-quality service and document notes in servicing systems.

Key tasks include handling borrower questions, prioritizing tasks to meet service levels, and following up to ensure satisfaction. Prior loan servicing experience is a plus; high school diploma required, and strong problem-solving skills are essential.