Mortgage Servicing Operations Lead — Build Cebu Team

Preferred Mortgage Services; Henderson (NV); Hybrid; USD 120,000 - 150,000; Full time

Job summary

Preferred Mortgage Services (PMSI) is expanding its offshore operations and seeking an Operations Lead to bridge our Henderson, NV HQ with a growing Cebu team. You will lead mortgage servicing efforts, oversee loan sales and transfers, and drive reconciliation, controls, and process improvements.

You will mentor staff, document workflows, and partner with U.S. leadership to implement scalable operations. Regular travel to Cebu and international collaboration are required.

Qualifications

• 5+ years mortgage servicing experience required.
• Hands‑on experience with mortgage loan sales and transfers required.
• Hands‑on mortgage servicing reconciliation experience required.
• Strong understanding of mortgage servicing operations, controls, and data.
• Experience leading projects, mentoring employees, training employees, or supervising teams.
• Experience developing procedures, documenting workflows, and improving operational processes.
• Experience with mortgage servicing systems; MSP experience preferred.

Responsibilities

• Serve as Operations Lead bridging Henderson HQ and Cebu operations.
• Launch and grow Cebu mortgage servicing operations; train and mentor team.
• Partner with U.S. leadership to implement workflows, controls, and standards.
• Assist with recruiting, onboarding, and training new team members.
• Coach team on PMSI processes, quality standards, and client requirements.
• Document workflows, procedures, and best practices for scalable operations.
• Communicate between U.S. and Philippines teams; monitor performance.
• Identify gaps and opportunities for improvement; implement scalable solutions.
• Support client implementations, transitions, and loan-transfer activities.

Skills

Mortgage servicing

Loan sales & transfers

Reconciliation

Leadership & mentoring

Process & workflow development

Project implementation

Training & coaching

Cross-functional collaboration

Education

Bachelor's degree in Finance/Accounting/Economics/Mathematics/Business

GPA 3.5 or higher

Tools

MSP experience

Job description

Preferred Mortgage Services (PMSI) is expanding its offshore operations and seeking an Operations Lead to bridge our Henderson, NV HQ with a growing Cebu team. You will lead mortgage servicing efforts, oversee loan sales and transfers, and drive reconciliation, controls, and process improvements.

You will mentor staff, document workflows, and partner with U.S. leadership to implement scalable operations. Regular travel to Cebu and international collaboration are required.