Mortgage Servicing & Origination Leader

Mass Markets, Inc.; Savannah (GA); On-site; USD 100,000 - 160,000; Full time

Job summary

Mass Markets, Inc. is seeking an experienced Mortgage Servicing & Loan Origination Manager to supervise mortgage lending and servicing activities in coordination with the contact center operations.

This onsite role is based in Savannah, GA, and requires licensing or license-eligibility, with a focus on accuracy, compliance and leadership across teams. The ideal candidate will bring strong mortgage expertise and proven people-management skills, guiding processes and improving performance in a

Qualifications

• Experience licensing as a Mortgage Loan Officer with recent activity.
• Proven leadership in mortgage lending and servicing.
• Commitment to regulatory compliance and accuracy.

Responsibilities

• Oversee mortgage lending and servicing activities, ensuring quality, accuracy, and compliance with applicable requirements.
• Support the development and implementation of mortgage processes, procedures, and best practices.
• Provide mortgage-related guidance and support to employees and internal teams.
• Lead and support contact center operations across other lines of business, as required.
• Coach and support employees to promote strong performance and operational standards.
• Partner with leadership to improve processes and support business objectives.

Skills

Contact center leadership

Mortgage industry knowledge

Coaching and people management

Regulatory compliance

Education

Georgia Mortgage Loan Originator license

Job description

Mass Markets, Inc. is seeking an experienced Mortgage Servicing & Loan Origination Manager to supervise mortgage lending and servicing activities in coordination with the contact center operations.

This onsite role is based in Savannah, GA, and requires licensing or license-eligibility, with a focus on accuracy, compliance and leadership across teams. The ideal candidate will bring strong mortgage expertise and proven people-management skills, guiding processes and improving performance in a