Mortgage Operations Lead: Servicing & Origination

MCI Careers; Savannah (GA); On-site; USD 95,000 - 140,000; Full time

Job summary

MCI is seeking an experienced Mortgage Servicing & Loan Origination Manager to supervise mortgage lending and servicing in conjunction with contact center operations. The role emphasizes licensed mortgage expertise with leadership in a regulated setting and onsite presence in Savannah, GA.

The successful candidate will oversee processes, coach staff, and drive compliance while collaborating with leadership to meet business objectives.

Qualifications

• Licensed mortgage experience required or license-eligible.
• Ideal candidates have supervisory or management experience in contact center.
• Licensing steps include NMLS requirements and Georgia MLO license if applicable.

Responsibilities

• Oversee mortgage lending and servicing activities with quality and compliance.
• Support development and implementation of mortgage processes and best practices.
• Provide mortgage guidance to employees and internal teams.
• Lead contact center operations across lines of business as needed.
• Coach employees to maintain high performance and standards.

Skills

Mortgage lending

Staff management

Compliance awareness

Tools

NMLS

Job description

MCI is seeking an experienced Mortgage Servicing & Loan Origination Manager to supervise mortgage lending and servicing in conjunction with contact center operations. The role emphasizes licensed mortgage expertise with leadership in a regulated setting and onsite presence in Savannah, GA.

The successful candidate will oversee processes, coach staff, and drive compliance while collaborating with leadership to meet business objectives.