Mortgage Servicing Lead — Remote Eligible

Multipli Federal Credit Union; Columbia Township (MO); Hybrid; USD 40,000 - 61,000; Full time

Job summary

Multipli Federal Credit Union is seeking a Mortgage Servicing Manager in Columbia, MO. The role oversees day-to-day servicing operations, assists the VP of Mortgage Servicing, and develops processes and procedures to ensure efficient performance.

Responsibilities include staff training, tasks such as escrow analyses and PMI notifications, and acting as the first point of contact for staff and members. Remote work is allowed during business hours with supervisor approval.

Qualifications

• 3–5 years of mortgage servicing experience.
• Two-year college degree or equivalent training.
• Good communication and keyboard skills.

Responsibilities

• Directly manage mortgage servicing staff and training.
• Oversee monthly/quarterly/annual servicing tasks.
• Serve as first point of escalation for staff and members.
• Collaborate with staff to identify and solve issues.

Skills

3-5 years experience

Excellent communication

Ten key calculator

Keyboard skills

Education

Two-year college degree

Certifications or vendor training

Tools

Microsoft Excel

Job description

Multipli Federal Credit Union is seeking a Mortgage Servicing Manager in Columbia, MO. The role oversees day-to-day servicing operations, assists the VP of Mortgage Servicing, and develops processes and procedures to ensure efficient performance.

Responsibilities include staff training, tasks such as escrow analyses and PMI notifications, and acting as the first point of contact for staff and members. Remote work is allowed during business hours with supervisor approval.