Mortgage Servicing & Collections Specialist

The McCue Mortgage Company; New Britain (CT); On-site; USD 52,000 - 70,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Job summary

The McCue Mortgage Company in New Britain, CT seeks a detail-oriented and customer-focused mortgage servicing professional to support borrowers throughout their loan life cycle.

You will manage a diverse portfolio of servicing tasks, including payments, payoffs, escrow, and delinquency management, collaborating with internal teams to ensure compliant, favorable borrower outcomes. Bilingual English/Spanish is a plus.

Qualifications

• Detail-oriented and customer-focused professional.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong communication style and sound judgment.

Responsibilities

• Build relationships with borrowers via telephone and written communication.
• Manage mortgage servicing activities including payments, payoffs, escrow administration, quality control, and regulatory compliance.
• Analyze delinquent accounts and develop appropriate repayment solutions.
• Ensure compliance with investor, insurer, and regulatory requirements.
• Collaborate with internal partners to achieve positive borrower outcomes.

Skills

Detail-oriented

Customer-focused

Professional communication

Strong organizational skills

Job description

The McCue Mortgage Company in New Britain, CT seeks a detail-oriented and customer-focused mortgage servicing professional to support borrowers throughout their loan life cycle.

You will manage a diverse portfolio of servicing tasks, including payments, payoffs, escrow, and delinquency management, collaborating with internal teams to ensure compliant, favorable borrower outcomes. Bilingual English/Spanish is a plus.